Mid Market Account Executive, Existing Business

Hyperbound

• $120K — $240K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in customer-facing roles, preferably with a blend of customer success and account management experience.
  • Proven track record in revenue management, specifically in renewing and expanding accounts, not just maintaining customer satisfaction.
  • Experience conducting executive-level QBRs linking product usage to measurable business outcomes.
  • Comfortable operating in fast-paced environments and contributing to the development of new operational strategies.
  • Strong interpersonal skills and readiness to travel frequently to meet clients.

Responsibilities

  • Own a distinct portfolio of mid-market accounts from onboarding through contract renewal.
  • Facilitate adoption of Hyperbound's solutions in collaboration with Solutions Engineers.
  • Create and present executive QBRs that align product usage with business outcomes.
  • Manage revenue goals, focusing on contract renewals, seat expansions, and upselling opportunities.
  • Proactively identify and address customer churn risks before they escalate.
  • Leverage customer success stories to generate referrals and supportive case studies.

Benefits

  • Equity stake in a growing Series A company with substantial growth potential.
  • Comprehensive medical, dental, and vision insurance coverage.
  • Unlimited paid time off to support work-life balance.
  • Collaborative office environment with daily catered lunches.
  • Assistance with commuting and parking expenses.
Full Job Description
Mid Market Account Executive, Existing Business

The Reality

You'll own a book of existing mid-market accounts, and your job is to make them bigger. Renewals matter and we expect you to protect them, but nobody here is going to hand you a retention number and call it a career. You carry an expansion quota, and the accounts you grow are the ones that count.

We're in the office five days a week in San Francisco. We move quickly, we expect a lot, and the bar for what a single AE owns here is higher than most places you've worked.

This will probably be one of the hardest jobs you've had, but the pay off is real. Our NRR was 200%+ last quarter and we're expected to grow at least 30% from new customers over the next 6-12 months.

The Role

You'll own a book of Hyperbound's existing mid-market accounts and a quota based on growing them. That means finding the next team, the next use case, and the next budget inside accounts that already trust us, then running a sales cycle to land it. Practice, Perform, and Kota each open a different expansion path, and part of the craft is knowing which one a given account is ready for.

Renewal is table stakes here. The work that defines this seat is expansion: new seats, new divisions, new products, and turning a happy pilot into a company-wide standard.

You'll multi-thread across each account, build relationships past your original champion, and get in front of the economic buyer early instead of showing up at renewal hoping the numbers hold. Real product usage and customer outcomes are your best expansion signal, and reading them well is most of the game.

In your first 90 days, success looks like knowing your book cold, a live expansion pipeline built on named opportunities, and your first meaningful upsell closed. We'll show you where the whitespace is, and we're trusting you to go take it.

The Team

We're assembling a cracked team of builders, operators, and hunters. On the GTM side that means people who have built and scaled sales engines before, not folks who inherited a territory and coasted. We've hired from our competition, brought on former founders, and hired people who first met us as customers and loved the product enough to come build it.

Nobody here is precious about their lane. People see something broken and fix it, whether or not it's technically their job. You'll sit close to product and the founders, and the loop between what a customer tells you and what we ship is short on purpose.

We work hard and we celebrate properly. After our Series A we took the whole team to Bali.

At the same time, this isn't a mattress-under-your-desk startup: plenty of people here have kids, people leave to make dinner, and they come back the next morning and close deals. High standards don't require burnout, and we care about building something people can do for years.

(we've doubled in size since this photo was taken a few months ago)

Ownership and Equity

You own the account end to end: the expansion strategy, the relationships, the forecast, and the number. That cuts both ways, and when an account triples on your watch, that's yours too. Equity here is real, with secondary opportunities, and we genuinely want the people who help build this early to end up meaningfully rewarded for it.

Compensation and Benefits
  • $240k OTE, split 50/50
  • 0.05% to 0.075% equity
  • Unlimited PTO
  • Medical, dental, vision
  • Commuter benefits
  • In office lunch and dinner
The Interview Process
  • 30 min intro call with James, Founding Recruiter
  • 30 min screening call with Mason, Chief of Staff
  • Take home exercise (1-3 hours)
  • Take home exercise review with Sai, Co Founder
  • Final onsite interview with founders and team

We move fast, from first conversation to offer in 1-2 weeks.

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