Microsoft Endpoint & Workspace ONE Specialist Category: Service Desk / End User Services
Main location: United States, Virginia, Reston
Position ID:J0626-1752
Employment Type: Full Time
Position Description: CGI is seeking an Microsoft Endpoint & Workspace ONE Specialist to support a large scale enterprise environment within a cloud first infrastructure. This role is responsible for managing and supporting endpoint devices, mobile platforms, and enterprise mobility solutions while ensuring compliance, security, and operational stability across the environment.
This role is located at a client site in Reston, VA. A hybrid working model is acceptable.
Your future duties and responsibilities: CGI is seeking an Microsoft Endpoint & Workspace ONE Specialist to support a large scale enterprise environment within a cloud first infrastructure. This role is responsible for managing and supporting endpoint devices, mobile platforms, and enterprise mobility solutions while ensuring compliance, security, and operational stability across the environment.
The ideal candidate will have experience supporting Apple macOS devices, mobile device management (MDM) platforms such as Omnissa Workspace ONE and Microsoft Intune, and enterprise mobile technologies. Responsibilities include troubleshooting endpoint and mobile device issues, monitoring system performance and compliance, analyzing logs to identify and resolve incidents, and partnering with engineering, security, and compliance teams to maintain endpoint protection standards. The role also requires strong documentation practices, incident management capabilities, and the ability to support change management initiatives in a regulated financial services environment.
Required qualifications to be successful in this role: . 2+ years of relevant experience
. Hands on experience with Omnissa Workspace ONE and/or Microsoft Intune
. Experience supporting and troubleshooting Apple macOS environments
. Mobile device management and support for iOS and Android devices
. Ability to monitor system performance, compliance status, and operational health
. Experience analyzing logs and collaborating with engineering teams to resolve incidents
. Understanding of endpoint security controls, policy enforcement, and compliance requirements
. Strong troubleshooting and root cause analysis skills
. Experience documenting incidents, resolutions, and operational procedures with attention to detail
. Familiarity with IT Service Management (ITSM) processes and change management practices
. Experience working in enterprise cloud environments, preferably AWS based organizations
. Knowledge of ServiceNow for incident, problem, and change management processes
. Strong written and verbal communication skills
Desired Skillset:
Relevant certifications such as Microsoft Intune, Workspace ONE, AWS Cloud Practitioner, or ITIL are a plus
Education:
Bachelor's degree in Computer Science, Information Systems, or a related field.
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,300.00 $110,100.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs
Skills: - Analytical Thinking
- Communication
- Detail-oriented
- ServiceNow
- Incident Management
