Essential Duties and Responsibilities
Dynamics 365 Administration and Reliability
• Administer Dynamics 365 Finance, Supply Chain Management, and Warehouse Management configurations, workflows, system parameters, and approved application settings.
• Monitor application health, batch jobs, recurring processes, and system performance; investigate failures and coordinate timely resolution.
• Manage incidents and service requests, prioritize issues based on operational impact, and communicate status and resolution to affected teams.
• Coordinate updates, releases, environment refreshes, and deployments with IT and implementation partners; maintain change records, test results, and recovery plans.
• Manage configuration changes across development, test, and production environments using documented approval and release procedures.
Warehouse and Inventory Systems Support
• Support receiving, putaway, replenishment, inventory transfers, cycle counting, picking, packing, and shipping processes in Dynamics 365.
• Support order planning, wave processing, order release, warehouse work creation, and mobile device workflows in partnership with warehouse operations.
• Maintain approved warehouse setup, including locations, location directives, work templates, wave templates, item tracking, and inventory status controls.
Requirements
Required Qualifications
• Bachelor's degree in Information Systems, Computer Science, Supply Chain Management, Business Administration, or a related field; an equivalent combination of education and relevant experience may be considered.
• At least three years of hands-on experience administering or supporting Microsoft Dynamics 365 Finance and Operations applications, with demonstrated Supply Chain Management and Warehouse Management experience.
• Experience supporting warehouse or distribution operations and business users in a multi-site environment.
• Experience managing application security, user permissions, configurations, incidents, and controlled system changes.
• Experience supporting ERP implementations, upgrades, functional testing, and user acceptance testing.
• Working knowledge of inventory transactions, warehouse workflows, order fulfillment, and lot or batch traceability.
• Experience with Dynamics 365 data management tools and business application integrations; ability to investigate data and interface errors.
• Strong Excel skills and familiarity with Power BI, Power Apps, Power Automate, and Microsoft collaboration tools.
• Strong analytical, documentation, communication, and organizational skills; ability to explain technical issues to business users and manage competing priorities.
Preferred Qualifications
• Relevant Microsoft certifications in Dynamics 365 Supply Chain Management, Finance, or Power Platform.
• Experience supporting food distribution, consumer packaged goods, third-party warehousing, or regulated inventory environments.
• Experience supporting USDA programs, government contract requirements, or Web-Based Supply Chain Management (WBSCM) data exchanges.
• Familiarity with Dataverse, Microsoft Azure fundamentals, EDI, APIs, and SQL or relational data concepts.
• Experience with financial controls, audit support, access reviews, and segregation of duties.
• Experience applying Lean or other structured continuous improvement methods.
Key Competencies
Operational problem solving • Ownership and follow-through • Customer service • Attention to detail • Business process analysis • Cross-functional collaboration • Change management • Data integrity • Clear communication
Benefits
Proposed annual base salary: $95,000-$125,000, depending on experience, qualifications, and Dynamics 365 expertise. Annual performance incentive eligibility. Benefits include medical, dental, vision, 401(k), paid time off, company holidays, and professional development assistance, subject to applicable plan terms.
