HTC Global Services

Microsoft Dynamics 365 CRM Developer

HTC Global Services • $90K — $120K *
Dearborn, MI 48126In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience as a Microsoft Dynamics 365 CRM Developer.
  • Proficiency in AI-driven automation and customer service solutions.
  • Strong skills in C#, JavaScript, and the XRM model.
  • Experience with Microsoft Copilot and Copilot Studio.
  • Familiarity with Azure services, Power Automate, and Logic Apps.

Responsibilities

  • Design, configure, and deploy AI conversational agents within Microsoft Copilot.
  • Leverage generative AI to enhance contact center operations.
  • Integrate Dynamics 365 with Azure OpenAI and external knowledge bases.
  • Optimize Copilot functionality through performance monitoring and engineering.
  • Customize Dynamics 365 forms and develop custom workflows and plugins.

Benefits

  • Hybrid work environment offering flexibility.
  • Opportunity to work with cutting-edge AI technologies.
  • Collaborative culture encouraging innovation and feedback.
  • Professional development opportunities through Agile practices.
Full Job Description
Job Title

Microsoft Dynamics 365 CRM Developer

Overview / Summary

We are seeking a highly skilled Microsoft Dynamics 365 CRM Developer to design, build, and optimize customer service solutions with a strong focus on AI-powered capabilities using Microsoft Copilot and Copilot Studio. The ideal candidate will have experience with Microsoft Dynamics 365 platform tools, AI-driven automation, and custom application development while supporting customer service and contact center solutions.

Key Responsibilities
  • Design, configure, and deploy AI conversational agents and Copilot experiences using Microsoft Copilot Studio and Omnichannel for Customer Service.
  • Leverage generative AI capabilities within Dynamics 365 to improve contact center efficiency, automated email drafting, and real-time agent assistance.
  • Integrate Dynamics 365 with Azure OpenAI, Cognitive Services, and external knowledge bases to support Copilot functionality.
  • Optimize Copilot performance through prompt engineering, topic configuration, and monitoring of AI interactions.
  • Ensure technical solutions align with product strategy and meet established technical standards and requirements.
  • Customize Dynamics 365 forms, including tabs, sections, sub-grids, web resources, iFrames, navigation maps, and ribbon customizations.
  • Perform solution and sitemap customizations.
  • Develop and maintain applications using C#, JavaScript, and the XRM model, including OData calls through JavaScript.
  • Develop plug-ins, custom workflows, and Business Process Flows (BPF).
  • Develop CRM portals and custom portal solutions.
  • Integrate Dynamics 365 with Azure services using Power Automate, Logic Apps, Azure Functions, and Web APIs.
  • Build and maintain Power Apps Model-Driven Apps and Canvas Apps.
  • Collaborate with stakeholders and technical teams to achieve business and technical objectives.
  • Communicate technical concepts, feedback, and recommendations effectively.
  • Participate in technical design reviews and code reviews.
  • Create, maintain, and update technical documentation.
  • Diagnose and resolve technical issues, data-related challenges, and performance concerns.
  • Contribute to Agile development processes and continuous improvement initiatives.
  • Debug, maintain, and enhance existing code.
  • Perform unit testing, quality assurance activities, and documentation updates.


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About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Information Technology
Founded
1990
NASDAQ
HTCKF
* Ladders Estimates

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