OU Health

ServiceNow Developer II

OU Health • $80K — $110K *
US-Anywhere
+ 2 other locationsRemote
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 3-5 years of ServiceNow administration experience.
  • ServiceNow Certified Systems Administrator (CSA) required.
  • ServiceNow Certified Application Developer (CAD) required within 18 months.
  • Proficient in writing and debugging JavaScript, APIs, and UI Components.

Responsibilities

  • Administer day-to-day service requests for user and data management.
  • Implement and deploy business rules and technical solutions.
  • Collaborate with system architect to enhance business functions.
  • Keep ServiceNow skills up to date to support platform expansion.
  • Contribute to the implementation tasks, particularly regarding CMDB.
  • Develop and maintain clear technical documentation.
  • Ensure integrity of ServiceNow across environments.

Benefits

  • Remote work flexibility in specific U.S. states.
  • Ongoing training opportunities for certification upgrades.
  • Contribution to innovative solutions and workflow improvements.
  • Collaboration with business units to drive efficiency.
  • Exposure to advanced ServiceNow features and implementations.
Full Job Description
Position Title:
ServiceNow Developer II

Department:
Enterprise Business Solutions

Job Description:

This position may be performed remotely from the following locations within the United States of America: Arkansas, Kansas, Missouri, Oklahoma, and Texas.

Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with OU Health. State locations and specifics are subject to change as our hiring requirements shift.

The ServiceNow System Developer II plays a key role in managing and maturing of the OU Health's ServiceNow platform. The position is responsible for performing development and support activities, as well as supporting System Administrator escalations of complex platform issues. In addition, this role will support all installed modules (currently ITSM and SPM), as well as custom applications. The ServiceNow System Developer II will also be responsible for technical design, ServiceNow code development and work with OUH business units to build solutions and workflow, supporting their maintenance, continual service improvement, and new capabilities on the ServiceNow platform.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
  • Perform day-to-day administration of service requests to the ServiceNow team pertaining to creating users, group management, and data management.
  • Implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, notifications.
  • Work with system architect to fully understand business functionality, pain points, and areas of improvement.
  • Proactively keep ServiceNow skills current to drive platform expansion, adoption and organization initiatives.
  • Perform ServiceNow implementation tasks including but not limited to: CMDB.
  • Develop clear and concise technical and process documentation.
  • Maintain the integrity of the ServiceNow tool across production and non-production environments.
  • Understand new ServiceNow features and unused module functionality.
  • Maintain an ongoing knowledge of the ServiceNow product, version upgrades and enhancements, new features, etc.
  • Assist in the technical solution aspect of ServiceNow implementations specific to design, solution architecture, integrations and functional implementation
  • Identify inefficiencies to ultimately implement areas of automation and development.
  • Participate in the upgrade cycle for ServiceNow, including coordination of clones, upgrades and testing (via use of the Automated Test Framework).
  • Assist with the design of ServiceNow integrations and work with business partners and technical teams for implementation.


General Responsibilities
  • Performs other duties as assigned.


Minimum Qualifications

Education Requirements: Bachelor's Degree required.

Experience Requirements: 3-5 years of ServiceNow platform experience administering the platform, monitoring performance, deploying applications, building out catalog items and workflows required.

License/Certification/Registration Requirements:
  • ServiceNow Certified Systems Administrator (CSA) required.
  • ServiceNow Certified Application Developer (CAD) required within 18 months of hire.


Knowledge/Skills/Abilities Required:
  • Understanding and ability with writing and debugging: Glide functions and APIs (Global and Scoped), UI Framework, UI Builder Components, JavaScript (ES5 & ES6), JSON, XML, AngularJS, Jelly, HTML, CSS
  • Hands on experience with: Workspaces, UI Builder, Flow Designer, Playbooks, Decision tables, Process Automation Designer, Service Portal, Widgets, UI Macros, UI Pages, ServiceNow Studio, Scoped Application Development, REST API concepts and troubleshooting
  • Ability to review requirements, understand the associated business process and how the requested changes will fit within. This includes assessing the impact of changes on other processes and applications, raising any concerns or red flags and understanding the Why behind each change being made.
  • Advanced communication skills (written and speaking skills)
  • Strong attention to detail
  • Strong ability to work with relational database concepts
  • Strong knowledge of ServiceNow development methodologies and practices
  • Experience with enabling and configuration of multiple ServiceNow modules
  • Experience with the enablement of business Process Automation.
  • Experience in assisting the upgrading the most current and previous release of ServiceNow
  • Experience creating and maintaining ServiceNow documentation and training


Current OU Health Employees - Please click HERE to login.

About OU Health

OU Health Careers

There has never been a better time to join the dedicated team at OU Health, a leader in medical excellence and innovation. As the premier healthcare provider in the region, OU Health offers unparalleled job opportunities and a commitment to career growth and professional development.

Work You’ll Do

Join OU Health’s esteemed team to assist in transforming healthcare delivery and enhancing patient outcomes through cutting-edge innovation and exceptional care. This is an opportunity to be part of a culture that values diversity, leadership, and professional growth. Engage in meaningful work that makes a difference, with a team that leads with empathy and expertise at the intersection of healthcare, technology, and service. Collaborate with a network of skilled professionals dedicated to pioneering advancements in medicine and improving community health.

Explore OU Health’s Employment Opportunities

OU Health is building a robust team to support and lead in its expansive healthcare network. The team is actively hiring for various positions that promise a dynamic work environment and substantial professional growth.

Innovate and Lead

At OU Health, innovation isn’t just a buzzword—it's the backbone of how the team approaches healthcare challenges. With a focus on continuous improvement and technology-driven solutions, employees are empowered to bring transformative ideas to life.

Develop Your Career

OU Health is committed to fostering the development of its team members through comprehensive training programs, leadership development opportunities, and continuous learning. Whether it’s advancing clinical skills or exploring administrative roles, OU Health supports ambitious professionals eager to advance their careers.

Benefits and Culture

Choosing a position at OU Health means more than just a job; it’s a step towards a rewarding career with competitive benefits, a supportive network, and a commitment to work-life balance. The company culture is built on collaboration, respect, and a shared vision of delivering exceptional healthcare.

Join the Team

Discover how your skills and passion for healthcare can contribute to the community. Explore job openings, read about the team’s experiences, and find a position that matches your career aspirations. OU Health is looking for passionate, curious, and driven team players.

Stay Connected

Stay informed about the latest in healthcare careers, insider perspectives, and industry-leading insights—all from the professionals at OU Health.

Prepare for Your Interview

Tailor your resume to highlight your most relevant experiences and prepare to discuss how your background aligns with the values and needs of OU Health. Personalize your interview approach to showcase your readiness to contribute to a team that’s at the forefront of healthcare innovation.

Networking and Professional Development

Engage with a network of healthcare professionals and gain access to exclusive employment opportunities and career-building events. OU Health encourages continuous professional engagement and networking to help its team thrive in their careers.

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Learn more about OU Health
Size
10,001 employees
Industry
Hospitals & Medical Centers
* Ladders Estimates

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