HTC Global Services

Microsoft Dynamics 365 CRM Developer (Copilot & AI Integration)

HTC Global Services • $90K — $120K *
Dearborn, MI 48126In-Person
Information Technology
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience as a Microsoft Dynamics 365 CRM Developer.
  • Proficiency in AI-driven automation and customer service solutions.
  • Strong skills in C#, JavaScript, and the XRM model.
  • Experience with Microsoft Copilot and Copilot Studio.
  • Familiarity with Azure services, Power Automate, and Logic Apps.

Responsibilities

  • Design, configure, and deploy AI conversational agents within Microsoft Copilot.
  • Leverage generative AI to enhance contact center operations.
  • Integrate Dynamics 365 with Azure OpenAI and external knowledge bases.
  • Optimize Copilot functionality through performance monitoring and engineering.
  • Customize Dynamics 365 forms and develop custom workflows and plugins.

Benefits

  • Hybrid work environment offering flexibility.
  • Opportunity to work with cutting-edge AI technologies.
  • Collaborative culture encouraging innovation and feedback.
  • Professional development opportunities through Agile practices.
Full Job Description
Job Title

Microsoft Dynamics 365 CRM Developer (Copilot & AI Integration)

Overview / Summary

We are seeking a highly skilled Microsoft Dynamics 365 CRM Developer to design, build, and optimize customer service solutions with a strong focus on AI-powered capabilities. This role involves developing and integrating Microsoft Copilot and Copilot Studio solutions to enhance both agent and customer experiences while supporting enterprise CRM initiatives.

Key Responsibilities
  • Ensure technical solutions align with overall product strategy and technical standards.
  • Design, configure, and deploy AI conversational agents and Copilot experiences using Microsoft Copilot Studio and Omnichannel for Customer Service.
  • Leverage generative AI capabilities within Dynamics 365 to improve contact center efficiency, automated email drafting, and real-time agent assistance.
  • Integrate Dynamics 365 with Azure OpenAI, Cognitive Services, and external knowledge bases to support Copilot functionality.
  • Optimize Copilot performance through prompt engineering, topic configuration, and continuous monitoring of AI interactions.
  • Perform Dynamics 365 form customization, including tabs, sections, sub-grids, web resources, iFrames, navigation customization, and ribbon customization.
  • Develop and maintain solution and sitemap customizations.
  • Create and support C#, JavaScript, and XRM-based solutions, including OData integrations through JavaScript.
  • Develop plug-ins, custom workflows, and Business Process Flows (BPF).
  • Develop CRM portals and custom portal solutions.
  • Integrate Dynamics 365 with Azure services using Power Automate, Logic Apps, Azure Functions, and Web APIs.
  • Develop and support Power Apps Model-Driven Apps and Canvas Apps.
  • Collaborate with technical teams and stakeholders to meet technical and business objectives.
  • Communicate technical concepts and feedback effectively with stakeholders.
  • Participate in technical design reviews and code reviews.
  • Create, implement, and maintain technical documentation.
  • Diagnose and resolve technical issues, data challenges, and performance concerns.
  • Contribute to Agile processes and continuous improvement initiatives.
  • Perform software and product updates as recommended by vendors.
  • Debug and maintain application code.
  • Conduct unit testing, quality assurance activities, and technical documentation.

Required Qualifications
  • 5+ years of experience with C#, JavaScript, and ASP.NET.
  • 5+ years of experience with Microsoft Dynamics 365.
  • 5+ years of experience using GitHub or other Git-based source control systems.
  • 2+ years of hands-on experience with Microsoft Copilot Studio (formerly Power Virtual Agents) and integrating AI/Copilot capabilities within the Dynamics 365 ecosystem.
  • Strong understanding of generative AI concepts, prompt engineering, and the use of Large Language Models (LLMs) in business applications.
  • Experience with Azure OpenAI, Azure Cognitive Services, or Microsoft AI SDKs is highly preferred.
  • Hands-on experience with Microsoft Dynamics 365, GitHub, Power Apps, Azure DevOps, Plug-In Development, and Workflows.

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Information Technology
Founded
1990
NASDAQ
HTCKF
* Ladders Estimates

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