RSM US

Microsoft D365 Customer Engagement Supervisor

RSM US$95K — $192K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience with Microsoft Dynamics 365 CE
  • Strong initiative and self-direction in work
  • Hands-on experience in a team environment
  • Eagerness to learn and grow professionally
  • Excellent organizational, writing, and communication abilities
  • Capability to juggle multiple tasks and meet deadlines

Responsibilities

  • Lead requirements gathering sessions with clients
  • Create comprehensive design documentation
  • Actively configure and develop the D365 CE system
  • Serve as the primary contact for client interactions
  • Engage in Agile and/or Microsoft SureStep methodologies

Benefits

  • Flexible scheduling to help with work-life balance
  • Comprehensive benefits and compensation package
  • Opportunity for discretionary bonuses based on performance
  • Access to total rewards information on the company website
Full Job Description
Responsibilities
  • Lead requirements gathering sessions with clients
  • Create design documentation
  • Take an active role in the configuration and development of the D365 CE system
  • Act as the point of contact for client interactions
  • Participate in the Agile and/or Microsoft SureStep Iterative Methodologies


Basic Qualifications
  • 5-7 years of experience with Microsoft Dynamics 365 CE
  • Demonstrated ability to take initiative and work in a self-directed manner and develop strong working relationships with clients
  • Relevant, hands-on work related experience working in a team environment
  • Desire to learn and grow
  • Superior organizational, writing, interpersonal and communication skills
  • Ability to multi-task and meet deadlines


Preferred Qualifications
  • Microsoft Dynamics 365 CE certified
  • Experience with Scribe
  • SQL Server Reporting Services experience
  • Experience with Field Service
  • Experience with the Power Platform
  • Post-secondary education in information technology or related


At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $95,400 - $192,000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

About RSM US

RSM US is a leading provider of audit, tax, and consulting services to middle market companies in the United States. The company is headquartered in Chicago, Illinois and has more than 90 offices across the country. RSM US is a member of the RSM International network, which is the sixth largest network of independent audit, tax, and consulting firms in the world. The company's services include audit and assurance, tax, consulting, risk advisory, transaction advisory, and wealth management. RSM US serves clients in a variety of industries, including healthcare, financial services, manufacturing, real estate, and technology.
Learn more about RSM US
Size
13,000 employees
Industry

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