RSM US

Microsoft D365 Customer Engagement Director

RSM US$134K — $269K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in implementing Microsoft CRM or D365 CE.
  • Hands-on experience with multiple Microsoft D365 CE implementation projects.
  • Ability to analyze sales, marketing, and customer service processes for improvement opportunities.
  • Skilled in performing gap analysis between client needs and D365 CE functionalities.
  • Expertise in configuring Microsoft D365 CE to fit client requirements.
  • Proven leadership skills in managing both consulting and client teams while mentoring staff.
  • Strong organizational, communication, and interpersonal skills.

Responsibilities

  • Lead the planning and execution of Microsoft D365 CE initiatives for clients.
  • Analyze and identify opportunities for improving front office processes.
  • Implement configurations for Microsoft D365 CE based on client needs.
  • Conduct gap analysis on client requirements versus D365 CE capabilities.
  • Develop and document strategies and best practices for Microsoft D365 CE deployments.
  • Oversee quality assurance processes for development efforts, including testing for new features.
  • Design integrations between D365 CE and other applications, such as back-office systems.

Benefits

  • Flexibility in work schedule to balance personal and professional life.
  • Comprehensive benefits and compensation package.
  • Opportunities for career growth and skill development.
Full Job Description

RSM is seeking a Director to join our Microsoft D365 CE Consulting Practice. This is an excellent leadership opportunity if you're a self-starter who likes to take the initiative in the planning and implementation of innovative ideas with current and prospective clients. The objective of this position is to provide a positive impact to our growing Microsoft Dynamics client base while supporting a number of D365 CE initiatives in the market.

Basic Qualifications:

  • 7+ years of experience implementing Microsoft CRM or D365 CE required
  • Microsoft D365 CE implementation experience (multiple projects)
  • Analyze front office processes (sales, marketing and customer service) to identify opportunities for improvement
  • Perform gap analysis between a client's requirements and the functionality within Microsoft D365 CE
  • Configure the application to meet a client's requirements using the Microsoft D365 CE
  • Demonstrated ability to take initiative and manage the consulting team as well as the client team and develop strong working relationships with clients while mentoring the consultants deployed on the project
  • Superior organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines
  • Implement and deploy Microsoft D365 CE
  • Knowledge of and proficiency with the native configuration and customization tools exposed from Microsoft D365 CE
  • Implementation of proper quality assurance processes including unit and exploratory tests of all new development efforts and debugging/research/identification of suspected bugs
  • Developing Microsoft D365 CE strategies, best practices and approaches
  • Design and integrate business processes and data flows between Microsoft D365 CE applications and other applications, such as back office/ERP applications

Preferred Qualifications:

  • Demonstrated ability to take initiative and work in a self-directed manner and develop strong working relationships with clients
  • Relevant, hands-on work related experience working within a team environment
  • Desire to learn, grow and exceed both management and client expectations
  • Superior organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines
  • Prior experience, background and interest in sales, business development and practice development a plus

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $134,000 - $269,000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

About RSM US

RSM US is a leading provider of audit, tax, and consulting services to middle market companies in the United States. The company is headquartered in Chicago, Illinois and has more than 90 offices across the country. RSM US is a member of the RSM International network, which is the sixth largest network of independent audit, tax, and consulting firms in the world. The company's services include audit and assurance, tax, consulting, risk advisory, transaction advisory, and wealth management. RSM US serves clients in a variety of industries, including healthcare, financial services, manufacturing, real estate, and technology.
Learn more about RSM US
Size
13,000 employees
Industry

Similar Jobs

More Jobs at RSM US

More Business Services Jobs

Find similar Microsoft D365 Customer Engagement Director jobs: