Job Summary:
We are seeking a highly skilled Microsoft Connect and VoIP Specialist to design, implement, and maintain unified communication systems integrating Microsoft Teams/Connect, VoIP telephony, and related collaboration platforms. The ideal candidate will have hands-on experience in deploying enterprise-grade voice solutions, SIP trunking, call routing, and integrating voice infrastructure with Microsoft ecosystem tools.
Key Responsibilities:
- Design, configure, and maintain Microsoft Connect/Teams Voice and VoIP infrastructure (PBX, gateways, SBCs, SIP trunks).
- Implement and manage call flow architecture, including IVR, auto attendants, voicemail, hunt groups, and call queues.
- Integrate Microsoft Connect with Office 365, Exchange Online, Active Directory, and Azure Communication Services.
- Manage VoIP servers, including Cisco Call Manager, AudioCodes, or Ribbon SBCs.
- Troubleshoot call quality issues (QoS, jitter, latency, packet loss) and maintain service uptime.
- Develop and maintain network configurations to support VoIP traffic - VLANs, firewall rules, NAT, SBC routing.
- Monitor and analyze voice performance metrics and generate utilization and reliability reports.
- Collaborate with IT, network, and security teams to ensure compliance with data security, encryption, and privacy standards.
- Conduct user training and support onboarding for Microsoft Connect/Teams telephony users.
- Stay up-to-date with evolving Microsoft UC, VoIP, and SIP technologies.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of experience with VoIP infrastructure and Microsoft UC (Teams/Skype/Connect).
- Deep understanding of SIP protocols, RTP, DNS SRV, and QoS.
Hands-on experience with:
- Microsoft Teams Voice / Connect administration
- SBC configuration (AudioCodes, Ribbon, or equivalent)
- SIP trunking and PSTN connectivity
- PowerShell scripting for automation
- Call analytics and monitoring tools (Call Quality Dashboard, Power BI)
- Knowledge of networking fundamentals (LAN/WAN, VPN, firewalls, VLANs).
- Familiarity with Active Directory, Azure AD, and Exchange Online integration.
- Excellent troubleshooting, documentation, and communication skills.
