TeleTech

Microsoft 365 Technician, Mid

TeleTech$61K — $141K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience with cloud services in large organizations
  • Understanding of DoD network frameworks
  • Willingness to travel up to 25%
  • Active Secret clearance
  • Bachelor's degree in a related field
  • DoD 8570 IAT Level II Certification (e.g. Security+)

Responsibilities

  • Drive operational maintenance of Microsoft 365 and Azure services
  • Implement best practices for automation to improve cloud environments
  • Collaborate with clients to inform strategy and design
  • Recommend tools based on research of the current environment
  • Assist clients in overcoming challenges in cloud service delivery
  • Share knowledge on automation and cloud security with team and clients

Benefits

  • Comprehensive health, life, and disability benefits
  • Financial and retirement benefits
  • Paid leave and tuition assistance
  • Professional development opportunities
  • Recognition awards for exceptional performance
Full Job Description
Microsoft 365 Technician, Mid
The Opportunity:

As a member on our team, you'll drive the sustainment of Microsoft 365 and Azure services to the SIPRNet cloud through the operations and maintenance of Exchange, Teams, OneDrive, SharePoint, and Power Platform. This is an opportunity to help the USAF realize the most from their cloud technologies as you look for ways to improve your client's environment using best practice automation. Your technical expertise will be vital as you work with our client to inform strategy and design and ensure standards are met. You'll recommend tools and capabilities based on your research of the current environment and knowledge of various on-premises, cloud-based, and hybrid resources. You'll use your experience to help the client overcome their most difficult challenges of adopting and delivering cloud services. Additionally, you'll share your skills in areas like automation and cloud-based security with your team and clients while developing critical solutions for the DoD. You'll be valuable to your team as you help the customer overcome their most difficult challenges in the cloud.

This is an opportunity to use the latest cloud technologies as you look for ways to improve your customer's environment using current cloud capabilities. You'll sharpen your expertise in cloud-based security and Azure technology while developing critical systems for the DoD.

Ready to transform warfighter communication with cloud-automated solutions?

You Have:
  • Experience operating and maintaining cloud services with large organizations
  • Knowledge of DoD network structure and concepts
  • Ability to travel up to 25% of the time
  • Secret clearance
  • Bachelor's degree
  • DoD 8570 IAT Level II Certification such as Security+ Certification


Nice If You Have:
  • Knowledge of the USAF network
  • Knowledge of AFNET change management and incident management processes
  • Knowledge of USAF and cloud interconnectivity


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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