Required Skills and Experience:Education / background:
- Bachelor's degree or equivalent experience in information systems, business, technology enablement, or a related field.
- 5+ years of experience training, supporting, consulting, or enabling end users on Microsoft 365 collaboration and productivity tools in a corporate environment.
Microsoft 365 expertise:
- Deep practical knowledge of Teams, SharePoint Online, OneDrive, and file collaboration across the Microsoft 365 ecosystem.
- Deep experience working in the M365 ecosystem, with comfort explaining and coaching about the following collaboration and productivity apps: Planner, Loop, Outlook, Bookings, and others as needed.
- Working knowledge of Copilot Chat (Basic) and M365 Copilot (Premium), especially where they intersect with meetings, files, and productivity workflows.
Training, consulting, and communication:
- Strong facilitation and public speaking skills, including live demos, Q&A, and practical examples for non-technical audiences in virtual, hybrid, and in-person settings.
- Ability to design clear learning materials, quick reference guides, class decks, short demos, and other reusable resources.
- Consultative mindset, with the ability to listen, diagnose user needs, recommend practical next steps, and coach individuals and teams to adopt new ways of working.
- Strong written communication, stakeholder management, organization, follow-through, and comfort managing multiple concurrent requests.
Preferred Skills and Experience:- Instructional design, eLearning, video creation, or content development experience.
- Formal change management, adoption, or Prosci/ADKAR experience.
- Experience supporting champions, communities of practice, Viva Engage communities, and/or other peer learning programs.
- Experience in a large enterprise environment with multiple affiliates, business units, and stakeholder groups.
- Microsoft certifications or equivalent practical experience in Microsoft 365, Teams, SharePoint, OneDrive, or modern workplace adoption.
- Vendor, partner, or product team coordination experience, especially around enablement content, roadmap awareness, training vendors, or Microsoft programs.
Requirements:- Looking for someone who has 5+ years of experience training, supporting, consulting, or enabling end users on Microsoft 365 collaboration and productivity tools in a corporate environment.
Key Responsibilities:Approximate workload percentages are estimates. Actual balance will flex based on Digital Dojo priorities, class demand, new M365 releases, and consultation volume.
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