About the role

This is a full-time, 12-month term position providing leave coverage, with the possibility of extension based on organizational needs.

The Microsoft 365 & Power Platform Specialist is responsible for the product stewardship and evolution of the Council's Microsoft 365 collaboration and productivity ecosystem, as well as the delivery of business solutions using Microsoft Power Platform.

This role sits at the intersection of technology, employee experience, service delivery, and business value. It works across the organization to understand user needs, clarify problems worth solving, improve collaboration, automate processes, strengthen digital adoption, and ensure Microsoft technologies are designed, delivered, measured, and improved in a secure, sustainable, and user-centred way.

The role is expected to be approximately 40% focused on managing and evolving Microsoft 365 products and services, including Teams, SharePoint, OneDrive, Planner, Microsoft Lists, Copilot for Microsoft 365, and related collaboration capabilities. It is expected to be approximately 60% focused on designing, building, testing, deploying, and supporting business solutions, automations, applications, reports, and insights using Power Platform technologies.

What you will do

Steward Microsoft 365 products and services

• You will help the Council get practical value from Microsoft 365 by stewarding assigned collaboration and productivity tools, including Teams, SharePoint Online, OneDrive, Planner, Microsoft Lists, Copilot for Microsoft 365, and related digital workplace capabilities.
• This includes monitoring Microsoft roadmap updates, feature releases, usage patterns, adoption opportunities, risks, dependencies, and improvement priorities. You will also partner with others across the Council to improve collaboration, information sharing, document management, and modern digital workplace practices.

Deliver Power Platform solutions

• You will design, build, test, deploy, and support business solutions using Power Apps, Power Automate, Dataverse, Power BI, Copilot Studio, AI Builder, SharePoint Online, Microsoft Teams, Planner, and related Microsoft technologies.
• You will translate business needs, process pain points, and user feedback into practical, scalable, maintainable, secure, accessible, and user-centred low-code solutions. You will use iterative delivery practices to test ideas early, incorporate feedback, improve solution quality, and support solutions after release.

Improve services and employee experience

• You will help clarify the problem each solution or enhancement is intended to solve, who experiences the problem, what value should be created, and how success will be understood.
• You will use feedback, analytics, usage data, service patterns, and insight from people across the Council to identify friction points, recurring issues, improvement opportunities, and areas where technology can reduce unnecessary effort.

Support governance, sustainability, and responsible technology use

• You will apply and support approved governance, security, privacy, accessibility, information management, environment, and architecture standards for Microsoft 365 and Power Platform solutions.
• You will collaborate with Technology colleagues to align solutions with enterprise architecture, environment strategy, licensing practices, data governance, records management, privacy, and security requirements. You will also support Application Lifecycle Management practices, including solution packaging, versioning, testing, release coordination, deployment documentation, and support transition.

Help people adopt and use technology well

• You will develop practical training resources, guides, communications, demonstrations, and enablement materials that help employees adopt Microsoft 365, Copilot, and Power Platform solutions effectively.
• You will facilitate workshops, discovery conversations, demos, feedback sessions, requirements discussions, and user support activities with technical and non-technical audiences. You will also help identify adoption barriers and work with others to address gaps in knowledge, process, configuration, governance, accessibility, or support.

What you bring

Education

You have post-secondary education in Computer Science, Information Systems, Software Development, Business Technology, Digital Transformation, or a related field. Equivalent combinations of education and directly related experience may be considered.

Experience

You bring at least three years of progressively responsible experience in a related role, including hands-on experience with Microsoft Power Platform or comparable low-code platforms and Microsoft 365 products and services.

You also bring experience working with people across an organization to understand business needs, gather requirements, design solutions, support adoption, and improve user experience. Experience applying governance, documentation, testing, deployment, and support practices to digital solutions is also required.

Knowledge and skills

You bring strong knowledge of Microsoft 365 collaboration, productivity, and digital workplace capabilities. You also bring knowledge of Power Platform development, automation, reporting, data, integration, and support practices.

You are comfortable applying product management, service design, user-centred design, adoption, and continuous improvement principles. You also understand security, privacy, accessibility, information management, governance, and documentation practices.

You communicate clearly, solve problems practically, build strong working relationships, and use emerging technologies, including AI-enabled tools, responsibly and with sound judgment.

Nice to have

The following are considered assets:

• A bachelor's degree in a related field
• Microsoft certifications related to Power Platform, Microsoft 365, Azure, Copilot, security, data, or solution architecture
• Education, coursework, or certification in product management, service design, agile delivery, business analysis, process improvement, accessibility, privacy, or information management
• Experience with Microsoft Fabric, Azure services, custom connectors, APIs, Logic Apps, Functions, or other integration approaches
• Experience supporting Microsoft 365 governance, Power Platform environment practices, Application Lifecycle Management, solution packaging, release coordination, or platform administration
• Experience with service design, product-led operating models, agile delivery practices, process mapping, customer or employee journey mapping, change adoption, or continuous improvement
• Experience in a public sector, regulatory, service-delivery, or complex relationship-based environment

How to apply

Submit your resume and a cover letter describing what interests you about this opportunity and how your experience has prepared you to contribute in this role.

We're looking for someone who can combine technical expertise with practical problem-solving, build strong partnerships across the organization, and deliver solutions that are secure, sustainable, and user-centred.

If that sounds like you, we'd love to hear from you!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.