WestRock

Mgr, Tech Service Sup

WestRock$90K — $120K *
US-AnywhereRemote in United States
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in prepress, printing, packaging, or workflow automation environments
  • Hands-on expertise with prepress systems (e.g., Esko Automation Engine, WebCenter, ArtPro+ or similar)
  • Strong understanding of file preparation, color management, trapping, and print production requirements
  • Ability to build and troubleshoot automated workflows and system configurations
  • Strong problem-solving skills with a focus on root cause analysis and issue resolution
  • Ability to work collaboratively with cross-functional teams across multiple locations
  • Clear communication skills to support training, issue resolution, and documentation

Responsibilities

  • Build, configure, and maintain automated workflows within prepress systems
  • Translate workflow designs and requirements into functional system configurations and automation logic
  • Support pilot development, testing, and deployment of workflow solutions across multiple facilities
  • Troubleshoot workflow issues, perform root cause analysis, and implement sustainable fixes
  • Optimize workflows to improve stability, reduce manual intervention, and increase throughput
  • Maintain and update workflow documentation, including process flows, configuration details, and job aids
  • Assist in training plant personnel and supporting adoption of new workflow solutions

Benefits

  • Remote work opportunity
  • Collaboration with cross-functional teams
  • Professional development and training support
  • Opportunity to impact enterprise workflow strategy
  • Engagement in continuous improvement efforts
Full Job Description
General Information

Job ID
ATR63294

Posting Job Title
Manager, Workflow Development

Locations
US WFH United States

Employment Type
Full Time

Date Posted
12-Jun-2026

Relocation Support
No

Description & Requirements

Position Title: Manager, Workflow Development
Department: Prepress / Technical Service Support
Supervisor: Director, Tech Service Support
Work Location: Remote
Travel Requirement: ~25% travel (domestic)

The opportunity:

This role is based in North America Consumer Packaging and is responsible for building, configuring, and supporting automated prepress workflows that enable standardized, high-performance operations across the network. The Workflow Developer plays a key role in executing the enterprise workflow strategy by developing, testing, and deploying automation solutions that improve speed, quality, and efficiency.

This position works closely with the Sr. Manager, Workflow Development, as well as plant teams, Technical Services, and IT to ensure workflow solutions are technically sound, scalable, and aligned with enterprise standards. The role supports pilot execution, system configuration, and ongoing optimization to ensure stable and repeatable workflow performance.

How you will impact Smurfit Westrock:
  • Build, configure, and maintain automated workflows within prepress systems (e.g., Automation Engine, WebCenter,ArtPro+)
  • Translate workflow designs and requirements into functional system configurations and automation logic
  • Support pilot development, testing, and deployment of workflow solutions across multiple facilities
  • Troubleshoot workflow issues, perform root cause analysis, and implement sustainable fixes
  • Optimize workflows to improve stability, reduce manual intervention, and increase throughput
  • Development ofworkflows to supportintegration withlegacy systems
  • Validate files, process flows, and system outputs to ensure print readiness and compliance with standards
  • Partner with plant teams to support implementation, testing, and issue resolution during rollout
  • Maintain and update workflow documentation, including process flows, configuration details, and job aids
  • Assist in training plant personnel and supporting adoption of new workflow solutions
  • Ensure workflows align with enterprise standards, governance models, and best practices
  • Support system upgrades, software releases, and ongoing enhancements in coordination with IT and vendors
  • Alignment withproject manager on timelines and deliverables from other departments/vendors
  • Contribute to continuous improvement efforts by identifying opportunities to enhance workflow performance


What you need to succeed:
  • 5+ years of experience in prepress, printing, packaging, or workflow automation environments
  • Hands-on expertise with prepress systems (e.g., Esko Automation Engine, WebCenter,ArtPro+ or similar)
  • Strong understanding of file preparation, color management, trapping, and print production requirements
  • Ability to build and troubleshoot automated workflows and system configurations
  • Strong problem-solving skills with a focus on root cause analysis and issue resolution
  • Ability to work collaboratively with cross-functional teams across multiple locations
  • Clear communication skills to support training, issue resolution, and documentation
  • Detail-oriented with strong organizational skills and ability to manage multiple priorities
  • Commitment to process standardization, quality, and continuous improvement
  • Willingness and ability to travel as needed to support plant implementation


Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

About WestRock

Westrock Coffee Company is an integrated coffee, tea, flavors, extracts, and ingredients solutions provider in the U.S., providing coffee sourcing, supply chain management, product development, roasting, packaging, and distribution services to the retail, foodservice and restaurant, convenience store and travel center, CPG, non-commercial, and hospitality industries.

WestRock Careers

Joining WestRock means becoming part of a global team dedicated to supporting some of the world’s leading companies in packaging and distribution solutions. At WestRock, we believe in fostering an environment of growth, innovation, and leadership, making it an ideal place for professionals looking to advance their careers in a dynamic industry.

Work You’ll Do

At WestRock, your work will directly contribute to our mission of redefining how packaging solutions can drive business success. As part of our team, you will use your skills to collaborate on market-leading projects that focus on sustainability and innovation. With a culture that values diversity and leadership, you will be empowered to lead projects at the intersection of technology, sustainability, and customer engagement.

Join Our Market-Leading Team

Become a part of a team where your ideas and contributions are valued. At WestRock, we are committed to providing job opportunities that enhance your professional skills while promoting a culture of diversity and inclusion. Our team consists of over 50,000 dedicated professionals who are leaders in the packaging industry, driving transformation and delivering results with precision and creativity.

Innovative Work

Engage in work that matters with a company that offers diverse job opportunities, from positions in engineering and design to marketing and supply chain management. WestRock is a place where innovation is at the forefront of what we do, integrating cutting-edge technology and sustainable practices to meet the evolving needs of our customers.

Be Part of a Great Team

Working at WestRock means being part of a supportive network that encourages professional growth and development. Enjoy the benefits of a robust internal networking system, diversity training programs, and leadership development opportunities that help you build a fulfilling career.

Future-Proof Your Career

With WestRock, you are not just finding a job; you are building a career. We offer a wide range of career paths, supported by comprehensive training programs and development opportunities that help you grow at every stage of your professional journey. Whether through an internship, entry-level position, or a leadership role, your potential for growth is limitless.

Explore Job Opportunities and Internships

Discover the various career paths WestRock offers. Whether you are a seasoned professional or a recent graduate, explore how your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, innovative, and ready to lead.

Stay Connected

Join the WestRock team and stay up-to-date with the latest in industry trends and company news. Search open positions that match your skills and interests, and prepare your resume to take the first step towards a rewarding career at WestRock.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at WestRock.

Join Our Team

Search for open positions that match your skills and interests. We look for passionate, creative, and solution-driven team players ready to make a difference.

SEARCH WESTROCK JOBS

At WestRock, we are more than just a packaging company; we are a team that believes in innovation, sustainability, and driving growth through inclusive and diverse global leadership. Join us, and be part of a company that values what you bring to the table and helps you turn your professional aspirations into reality.
Learn more about WestRock
Size
49,900 employees
Market Cap
$8.8 billion
Industry
Net Income
-$677.4 million
Founded
1953
5 Year Trend
+7.4%
Revenue
$17.5 billion
NASDAQ

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