Plans, organizes, directs and staffs daily operations for pickup and delivery (P&D) to provide outstanding service to customers, meeting service and productivity goals.
Essential Functions
- Promotes safety above all by supporting and implementing safety best practices, requirements, and initiatives and embracing new safety technology.
- Coaches drivers to work more effectively through honest and direct conversations. Ensures compliance with FedEx policies and procedures, CSM, safety and injury reporting, and training requirements.
- Addresses and resolves complex service issues with customers.
- Adjusts routes and employee schedules to meet delivery commitments. Develops contingency plans for unexpected situations.
- Leads team in adapting to changing business requirements and new technology. Achieves Key Performance Indicators (KPIs) for their organization.
- Performs other duties as assigned.
Minimum EducationHigh School diploma/GED.
Minimum Experience- One year experience in FedEx supervisory/lead roles, ex. Ramp agent/Ops Lead/Team Lead OR
- Two years management experience (for external candidates) OR
- Completion of a certified internal leadership development program, including AiM. OR
- Bachelor's degree OR
- Twelve months general FedEx operations experience
Knowledge, Skills and AbilitiesKnowledge of FedEx field operations, features of service, systems, policies and procedures. Strong interpersonal, time management, organizational and communications skills. Basic PC skills, including the use of Microsoft Office software. Ability to read and speak the English language sufficiently to understand traffic signs, communicate with traffic safety officials and to respond to official inquiries and directions in accordance with FMCSA enforcement guidance.
Job ConditionsAbility to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment and/or assistance from another person. Must meet qualifications as outlined in section 391 of the motor carrier safety regulations. Requires medical exam in accordance with FMCSA or FAA regulations. Non-covered safety sensitive position. Medical exam required. Ability to work in a constant state of alertness and in a safe manner.
Preferred Qualifications: AM Hours (early morning), Monday - Saturday, Schedule may change due to operational needs (to be determined).
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: $6,854.33 - $9,081.99
Additional Details: Managerial position to oversee doute and delivery needs.
