OverviewThe goal of Customer Development is to be the indispensable trusted partner to our customers, driving alignment, and simplification across all three tiers. The National Account Customer Development Manager provides Insight & Analytic support to our retail customers, suppliers and national account teams and will assist in identifying opportunities and making recommendations that deliver category and customer growth.
Primary Responsibilities- Work with teams to ensure superior client satisfaction by providing hands-on deep analytics and contribute to team problem solving through findings
- Stay informed of analytic best practices across the industry and provide effective information for assigned commodities in the pursuit to deliver sales, margin, and market development goals
- Track category performance, including but not limited to: sales, profits, margins, market share
- Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews (including the supplier's role in continuous improvement tied to product portfolio management, cost reductions, supply chain improvements, etc.)
- Create and deliver effective reports using POS data, Syndicated Data (Nielsen/IRI), and account-specific database information to the key managers in presentation-ready formats
- Gather category, consumer, and shopper data to help identify opportunities at the customer level to improve category sales through optimal assortment and shelving
- Analyze appropriate supply chain to evaluate and make recommendations on supplier performance to enhance the company's inventory logistics objectives
- Understand and apply customer, consumer and industry insights using market research data to deliver category growth
- Create and deliver analytic excellence by providing advanced analytics using a variety of techniques and available data sources and managing data sources to monitor the field execution of vendor programs
- Perform other job-related duties as assigned
Additional Primary ResponsibilitiesMinimum Qualifications- Bachelor's Degree and three years of experience or equivalent education and related experience
- Experience with category management principles, syndicated data, shopper/consumer insights, and space management principles and software
- Demonstrated experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions
- A demonstrated high-level understanding of Customer Development / Category Management processes and practices along with the ability to collaborate with external retail customers, key suppliers and internal teams to deliver insights and recommendations within six key domains: Macro Level, Retailer & Market, Consumer, Shopper, 4 P's (Product/Assortment, Placement/Merchandising, Promotion, Pricing) and Operational
- Proficient in MS Excel (including Power Query and Power Pivot). Proficient in MS Suite including PowerPoint.
- Proficient in ProSpace with assortment support and modular execution.
- Familiar with AI prompt development to streamline analysis and enhance reporting efficiency.
- Working knowledge of Customer POS systems including Scintilla.
Physical Demands- Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
- Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at [redacted]
