Job SummaryThe Infrastructure Maintenance & Construction Services (IMCS) Operations Support department implements asset management best practices to develop people, processes, and technology solutions that enhance workforce effectiveness, increase asset reliability, and drive continuous improvement in State of Good Repair (SOGR) for Amtrak's infrastructure.
Manage the Industrial Engineering function responsible for improving productivity, workforce utilization, operational efficiency, quality, and cost effectiveness across maintenance, overhaul, asset management, and operational support programs. Lead Industrial Engineering staff and continuous improvement initiatives that optimize processes, establish performance standards, improve resource utilization, and support organizational objectives through the application of industrial engineering principles, operational analytics, and process improvement methodologies.
Essential Functions- Manage Industrial Engineering personnel responsible for process improvement, labor standards development, workforce planning, operational analytics, performance measurement, and continuous improvement initiatives.
- Direct the evaluation and improvement of maintenance, production, and operational processes to increase productivity, resource utilization, reliability, quality, safety, and cost efficiency.
- Establish and maintain labor standards, productivity metrics, performance dashboards, workforce utilization models, and reporting methodologies used to support operational and business decisions.
- Lead cross-functional improvement initiatives involving workflow design, work management systems, process optimization, facility utilization, maintenance planning, and organizational effectiveness.
- Partner with Engineering, Operations, Maintenance, Finance, and Project Management leadership to develop business cases, support capital programs, implement continuous improvement strategies, and achieve operational performance objectives.
Minimum Qualifications- Bachelor's degree in Industrial Engineering or related field; or an equivalent combination of education, training, and experience.
- Plus 7 years of relevant work experience.
- Excellent interpersonal and communication skills, and the ability to engage with all levels of an organization, including field personnel.
Preferred Qualifications- Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
- Plus 9 years of relevant work experience.
- Master's degree in Industrial Engineering, Business Administration, or related field.
- Six Sigma, PMP, or similar certification.
- Familiarity with Maximo or other computerized asset management systems.
- Prior experience with railroad infrastructure (or related) work execution processes.
Knowledge, Skills, and Abilities- Advanced knowledge of industrial engineering principles, operational analytics, workforce planning, labor standards development, process improvement methodologies, and performance measurement systems.
- Demonstrated ability to lead and develop professional staff while managing multiple operational improvement initiatives and competing business priorities.
- Strong knowledge of maintenance operations, asset management practices, reliability-centered maintenance principles, quality systems, and continuous improvement techniques.
- Ability to analyze complex operational challenges, develop data-driven recommendations, and implement solutions that improve productivity, efficiency, reliability, and cost performance.
- Excellent communication, stakeholder management, project leadership, and change management skills with the ability to influence decisions across multiple organizational levels.
- Excellent written and verbal communication skills with the ability to communicate effectively with department heads, managers, supervisors, and clerical staff to influence decisions across multiple organizational levels.
- High level of comfort and adaptability working in both office environments and outdoor field settings.
The salary/hourly range is $124,600.00 - $161,352.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
Health and WellbeingFinancial and RetirementWork and Family Life SupportHealth, Dental, and Vision Insurance401K with Employer MatchGenerous Paid Time Off Wellness ProgramsRailroad Retirement BenefitsPaid Caregiving Days and Backup CareHealth Savings AccountPublic Service Student Loan ForgivenessFertility and Family Building BenefitsNo-cost Personal Health AdvocateStudent Loan AssistanceAdoption and Surrogacy AssistanceMedical Plan Opt-out CreditTuition and Education ReimbursementPaid Family Leave Life InsuranceRail Pass Privileges Short- and Long-term Disability InsuranceEmployee Assistance Program No-cost Financial Advisor SessionsCommuter and Flexible Spending Accounts
Learn more about our benefits offerings here.
Requisition ID:167153
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 50%
