WestRock

Mgr II, Quality

WestRock • $75K — $95K *
Clinton, IA 52732In-Person
Manufacturing & Automotive
Less than 5 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • 3-5+ years in a senior or management-level Quality role, preferably in manufacturing/production.
  • Strong knowledge of accredited quality standards, audits, GMP, and industry best practices.
  • Proven experience leading change and implementing continuous improvement initiatives.
  • Demonstrated ability to lead teams and manage performance effectively.
  • Expertise in root cause analysis and data-driven decision-making.
  • Strong customer-facing skills with relationship management experience.
  • Proficiency in data analysis and Microsoft Office tools.

Responsibilities

  • Lead quality governance and support site leadership with data-driven insights and KPI analysis.
  • Oversee and enhance the Quality Management System for compliance with customer and accreditation standards.
  • Serve as the site’s subject matter expert on quality, providing guidance and training across all levels.
  • Manage and develop the Quality team to ensure alignment with business needs and high performance.
  • Own the customer complaint process, driving root cause investigations and corrective actions.
  • Partner with customers for audits and ongoing relationship management, reinforcing quality credibility.
  • Lead internal, customer, and external audits ensuring compliance and successful outcomes.

Benefits

  • Corporate culture based on integrity, respect, accountability, and excellence.
  • Comprehensive training and numerous learning opportunities.
  • Career with a global packaging company focused on sustainability, safety, and inclusion.
  • Competitive total rewards package including medical, dental, and vision coverage starting on day one.
  • Health Savings Account with company contributions and flexible spending account options.
  • 401(k) retirement plan with a company match to support financial goals.
  • Company-paid life insurance and disability coverage.
  • Mental health support and wellness programs for overall well-being.
  • Generous paid time off including holidays, vacation, and parental leave.
  • Tuition reimbursement and ongoing development opportunities.
Full Job Description
General Information

Job ID

ATR62298

Posting Job Title

Quality Manager

Locations

IA Clinton

Employment Type

Full Time

Date Posted

13-May-2026

Relocation Support

No

Description & Requirements

Quality Manager - Clinton, IA

The Opportunity

As a Quality Manager, you will play a critical role in driving compliance, customer satisfaction, and continuous improvement across the site. You will lead the development of a strong quality culture, ensuring adherence to regulatory and customer standards while reducing quality costs and enhancing operational performance. This position reports directly to the General Manager and partners closely with site leadership to influence strategy, decision-making, and results.

How You Will Impact Smurfit Westrock
  • Lead quality governance by supporting the Regional Manager and site leadership team with data-driven insights, KPI analysis, and decision-making support.
  • Oversee and continuously improve the Quality Management System to ensure compliance with customer requirements, accreditation standards, and best practices.
  • Serve as the site's subject matter expert on quality, providing guidance, coaching, and training to build capability and awareness across all levels.
  • Manage and develop the Quality team (QA/QC), ensuring a high-performing and adaptable function aligned with business needs.
  • Own the customer complaint process, driving root cause investigations, corrective and preventive actions (CAPA), and long-term solutions to prevent recurrence.
  • Partner with customers as a technical resource, supporting audits, site visits, and ongoing relationship management to reinforce quality credibility.
  • Lead internal, customer, and external audits, and ensure successful outcomes and ongoing compliance.
  • Champion continuous improvement initiatives that enhance product quality, optimize processes, and reduce operating costs.
  • Support implementation and validation of new equipment and processes to meet safety and customer expectations.
  • Promote a "right first time" mindset and integrate quality, environmental, and health & safety systems across the site.
  • Drive safety excellence by identifying hazards, enforcing safe work practices, and supporting a proactive safety culture.

What You Need to Succeed
  • 3-5+ years of experience in a senior or management-level Quality role (manufacturing/production environment preferred).
  • Strong knowledge of accredited quality standards, audits, GMP, and industry best practices.
  • Proven experience leading change and implementing continuous improvement initiatives.
  • Demonstrated ability to lead teams, develop talent, and manage performance effectively.
  • Expertise in root cause analysis, problem-solving, and data-driven decision-making.
  • Strong customer-facing skills and ability to manage relationships professionally and effectively.
  • Proficiency in data analysis, reporting, and Microsoft Office tools.
  • Key leadership behaviors and competencies:
    • Analytical thinking and results orientation
    • Strong communication, persuasion, and negotiation skills
    • Commercial awareness and business acumen
    • Ability to coach, mentor, and inspire teams
    • Organizational effectiveness and continuous improvement mindset
  • Adaptability, self-motivation, attention to detail, and a collaborative approach to team success.

What We Offer
  • Corporate culture based on integrity, respect, accountability, and excellence
  • Comprehensive training with numerous learning and development opportunities
  • Competitive salary reflecting skills, competencies, and potential
  • A career with a global packaging company where sustainability, safety, and inclusion are foundational to how we operate
  • Competitive total rewards package including medical, dental, and vision coverage options starting on your first day
  • Health Savings Account (HSA) with company contributions and flexible spending account (FSA) options
  • 401(k) retirement plan with company match and automatic contributions to support your long-term financial goals
  • Company-paid life insurance and disability coverage for financial protection
  • Mental health support and wellness programs designed to promote overall well-being
  • Generous paid time off, including company holidays, vacation, and paid parental leave
  • Tuition reimbursement and ongoing learning and development opportunities
  • Additional voluntary benefits such as legal services, identity protection, pet insurance, and more


Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

About WestRock

Westrock Coffee Company is an integrated coffee, tea, flavors, extracts, and ingredients solutions provider in the U.S., providing coffee sourcing, supply chain management, product development, roasting, packaging, and distribution services to the retail, foodservice and restaurant, convenience store and travel center, CPG, non-commercial, and hospitality industries.

WestRock Careers

Joining WestRock means becoming part of a global team dedicated to supporting some of the world’s leading companies in packaging and distribution solutions. At WestRock, we believe in fostering an environment of growth, innovation, and leadership, making it an ideal place for professionals looking to advance their careers in a dynamic industry.

Work You’ll Do

At WestRock, your work will directly contribute to our mission of redefining how packaging solutions can drive business success. As part of our team, you will use your skills to collaborate on market-leading projects that focus on sustainability and innovation. With a culture that values diversity and leadership, you will be empowered to lead projects at the intersection of technology, sustainability, and customer engagement.

Join Our Market-Leading Team

Become a part of a team where your ideas and contributions are valued. At WestRock, we are committed to providing job opportunities that enhance your professional skills while promoting a culture of diversity and inclusion. Our team consists of over 50,000 dedicated professionals who are leaders in the packaging industry, driving transformation and delivering results with precision and creativity.

Innovative Work

Engage in work that matters with a company that offers diverse job opportunities, from positions in engineering and design to marketing and supply chain management. WestRock is a place where innovation is at the forefront of what we do, integrating cutting-edge technology and sustainable practices to meet the evolving needs of our customers.

Be Part of a Great Team

Working at WestRock means being part of a supportive network that encourages professional growth and development. Enjoy the benefits of a robust internal networking system, diversity training programs, and leadership development opportunities that help you build a fulfilling career.

Future-Proof Your Career

With WestRock, you are not just finding a job; you are building a career. We offer a wide range of career paths, supported by comprehensive training programs and development opportunities that help you grow at every stage of your professional journey. Whether through an internship, entry-level position, or a leadership role, your potential for growth is limitless.

Explore Job Opportunities and Internships

Discover the various career paths WestRock offers. Whether you are a seasoned professional or a recent graduate, explore how your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, innovative, and ready to lead.

Stay Connected

Join the WestRock team and stay up-to-date with the latest in industry trends and company news. Search open positions that match your skills and interests, and prepare your resume to take the first step towards a rewarding career at WestRock.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at WestRock.

Join Our Team

Search for open positions that match your skills and interests. We look for passionate, creative, and solution-driven team players ready to make a difference.

SEARCH WESTROCK JOBS

At WestRock, we are more than just a packaging company; we are a team that believes in innovation, sustainability, and driving growth through inclusive and diverse global leadership. Join us, and be part of a company that values what you bring to the table and helps you turn your professional aspirations into reality.
Learn more about WestRock
Size
49,900 employees
Market Cap
$8.8 billion
Industry
Food & Beverages
Net Income
-$677.4 million
Founded
1953
5 Year Trend
+7.4%
Revenue
$17.5 billion
NASDAQ
WRK
* Ladders Estimates

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