Description Location: UCHealth UCHlth Catalyst Bldg Denver, US:CO:Denver
Department: Experience And Innovation
Work Schedule: Full Time, 80.00 hours per pay period (2 weeks)
Shift : Days
Pay: $43.25 - $69.19 / hour. Pay is dependent on applicant's relevant experience
This position is an onsite role and does not offer a remote or a hybrid option. Summary: The Experience Design Manager is responsible for improving the patient and family experience at UCHealth using human-centered design and mixed-methods research. This role uses staff and patient feedback and data to identify key opportunities, working directly with care teams and leaders to design and implement practical improvements. The manager supports teams in using insights do drive change, ensuring efforts are aligned with organizational priorities and the needs of the Southern Colorado community.
Responsibilities: The Experience Design Manager is a senior design and innovation leader responsible for improving the patient and family experience at UCHealth through human-centered design, project management, and cross-functional collaboration. This role connects system-level initiatives with local projects to tell a cohesive story, working directly with care teams and leaders to drive meaningful change aligned with organizational priorities across the UCHealth system.
- Lead projects end-to-end, managing scope, timelines, and stakeholder alignment while translating complex work into compelling narratives for diverse audiences
- Drive innovation initiatives from problem framing through launch, championing a culture of experimentation and synthesizing learnings to inform continuous improvement
- Lead system-level design work, ensuring quality, consistency, and adoption of design standards across relevant teams
- Lead team members, providing coaching, goal-setting, and career development support within an inclusive, high-performing team
Requirements:
- Bachelor's degree.
- 3 years of experience in hospital or customer service position.
UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. *
Recognition
- Performance bonus: UCHealth offers an Annual Performance Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, and financial goals.
- Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
- Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.
Health and well-being
- Medical, dental and vision coverage.
- Access to 24/7 mental health and well-being support for employees and dependents.
- Discounted gym memberships and fitness resources.
- Free Care.com membership.
- Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
- Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.
- Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options.
- Employer-provided short-term disability and long-term disability with a buy-up coverage option.
Retirement and savings
- 403(b) plan with employer matching contribution.
- Additional 457(b) plan may be available.
- Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.
Education and career growth
- UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.
- Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.
- Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.
- Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
- Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.
* Eligibility for some programs is based on an employee's scheduled work hours.
UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.
Who We Are (uchealth.org)
