Job DescriptionThis position sits within the Customer 360, Enterprise Data Management & Products (EDMP) organization.
The team is responsible for building and advancing Customer 360 capabilities supporting Know Your Customer (KYC), Financial Crimes, and enterprise customer data needs. Customer 360 serves as a trusted source of customer data, enabling high-quality golden demographic records for Individuals and Businesses across onboarding, servicing, monitoring, analytics, and regulatory processes.
Through the integration and modernization of customer and KYC data, Customer 360 strengthens data quality, identity resolution, traceability, and controls while enabling scalable consumption across enterprise platforms and customer journeys.
We are looking for a Digital Product Management professional who is passionate about identifying customer and business problems, shaping product solutions, and delivering measurable outcomes. The ideal candidate combines strong product management fundamentals with analytical thinking and the ability to navigate complex data, technology, risk, and regulatory requirements.
As a
Manager, Digital Product Management, you will own and drive key Customer 360 product capabilities supporting Financial Crimes. You will partner with Technology, Architecture, Financial Crimes, Compliance, Control Management, Data Offices, Channels, Platforms and business teams to define product requirements, prioritize roadmaps and backlogs, and deliver capabilities from discovery through launch and adoption.
Responsibilities- Drive product strategy and execution for C360 capabilities supporting KYC and Financial Crimes, translating broader product vision and regulatory/business priorities into product roadmaps, requirements, features and executable outcomes.
- Drive strategic Financial Crimes and Customer data remediation initiatives, including capabilities supporting eRefresh US and remediation programs.
- Partner with Product Managers, Technology, Architecture, UX, stakeholders to define, prioritize, and deliver Customer 360 integrations across global servicing platforms.
- Own and refine product artifacts including epics, features, acceptance criteria, and process flows to support Agile development.
- Represent the product team throughout the development lifecycle by gathering business requirements, identifying dependencies, managing priorities, and communicating delivery status.
- Drive product execution by balancing customer needs, business priorities, technical feasibility, and delivery timelines.
- Maintain and communicate product roadmaps, release plans, and implementation strategies while proactively managing risks and dependencies.
- Collaborate with engineering teams to validate delivered functionality and ensure solutions meet business and customer expectations.
- Leverage data, customer insights, and performance metrics to identify product enhancement opportunities and support continuous product improvement.
- Participate in Agile ceremonies including backlog refinement, sprint planning, demos, and retrospectives.
- Build strong relationships across global business and technology teams to support successful product adoption and change management.
Qualifications- 3+ years of relevant experience in product management, digital product development, data products, Financial Crimes/KYC transformation, or a related field within financial services; additional experience preferred for Senior Manager consideration.
- Experience delivering complex, cross-functional product or transformation initiatives, ideally involving customer data, Financial Crimes, regulatory remediation, data modernization, or enterprise data platforms.
- Strong understanding of product management and Agile product development, including discovery, requirements definition, prioritization, roadmap development, Writing Features, user stories, testing, implementation, validation and lifecycle management.
- Experience working with customer/master data concepts, including system of record, golden records, identity resolution, data quality, data lineage, data integration, and data governance, strongly preferred.
- Knowledge of KYB/C and Financial Crimes processes, Enterprise regulatory requirements, and associated customer data needs is preferred.
- Ability to translate complex business, regulatory, and data requirements into clear product requirements and scalable technology solutions.
- Demonstrated ability to influence and drive results across multiple organizations through collaboration and strong partnerships and drive decisions in a complex environment.
- Strong analytical and problem-solving skills, with the ability to use data and measurable outcomes to inform prioritization and product decisions.
- Excellent written and verbal communication skills, with the ability to communicate complex product, technology, data, and risk topics clearly to both technical and non-technical stakeholders.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
