Southern Company

Mgr, Data Analytics and Intelligence

Southern Company • $110K — $130K *
Atlanta, GA 30349In-Person
Energy & Utilities
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Engineering, Analytics, Data Science, Statistics, Computer Science, Mathematics, Econometrics, Economics, Business Administration or related fields required.
  • Master's Degree in any relevant field is highly preferred.
  • 5+ years of experience in data management, advanced analytics, or similar roles with a track record in data solutions implementation.
  • Solid understanding of relevant programming languages and tools like Python, SQL, R, SAS, Power BI.
  • Experience with cloud technologies such as Databricks, Azure, or GCP preferred.
  • Strong leadership skills with experience in cross-functional team settings.

Responsibilities

  • Design and implement analytics strategies aligned with company goals.
  • Lead and provide strategic guidance to analytics team members.
  • Utilize data to enhance customer satisfaction and experience.
  • Develop data-driven methods to quantify CX initiative impacts.
  • Collaborate with Data Science for end-to-end analytics support.
  • Foster team innovation by tracking trends in analytics and AI advancements.
  • Oversee project budgets, timelines, and resources for analytics initiatives.

Benefits

  • Opportunity to work in leading-edge analytics and AI technology environments.
  • Engage with executive leadership and cross-functional teams.
  • Potential for professional development and growth in data analytics.
  • Access to innovative tools and resources for analytics-driven decision-making.
Full Job Description
Job Description

JOB SUMMARY

The Data Analytics & Intelligence Manager is needed within the Georgia Power Customer Experience (CX) organization to lead our efforts around 'getting data out of the box' and leveraging it to support decisions and actions that drives value for partners and ultimately customers. This role will lead a team of data analytics professionals responsible for advanced analytics enablement, AI-augmented insight generation, customer intelligence, business performance measurement, and analytics-driven decision support to yield this value. Additionally, this leader will play an integral role in reshaping the analytics delivery workflow to capitalize on capabilities available from advancements in AI.

JOB REQUIREMENTS:

Education
  • Bachelor's Degree in Engineering, Analytics, Data Science, Statistics, Computer Science, Mathematics, Econometrics, Economics, Business Administration or related fields required.
  • Master's Degree or above in any of the above fields is highly preferred.


Knowledge/Experience/Skills
  • 5+ years of experience in data management, advanced analytics, or a related field, with a proven track record of managing and implementing data and analytics solutions in an enterprise environment.
  • Technical Skills: Solid understanding of and hands-on experience with relevant data analytics programming languages and tools, such as Python, SQL, R, SAS, Power BI, etc.
  • Solid understanding of cloud technologies, such as Databricks, Azure, and GCP highly preferred.
  • Deep understanding of statistical and probabilistic methods.
  • Working knowledge of industry accepted predictive modeling techniques (e.g. Decision Trees, Neutral Networks, and Regression) preferred.
  • Solid knowledge of generative/agentic AI concepts (e.g., tokens, MCP, etc.) and of innovative modeling techniques (e.g. Deep Learning, Transformers, LLMs) preferred.
  • Proficiency in researching trends in data analytics and AI to assess opportunities for implementation.
  • Familiarity with Agile project methodologies a plus.
  • Strong project management skills, with the ability to effectively manage multiple projects concurrently and with various stakeholders.
  • Excellent verbal and written communication skills, with the ability to effectively engage with stakeholders at all levels, particularly executive leadership, and to translate highly complex information into practical terms for non-technical audiences.
  • Demonstrated leadership abilities, with experience in leading or taking significant roles within cross-functional teams.
  • Prior experience working in a utility highly preferred.
  • Prior experience working in Customer Service, Sales, Marketing, Customer Experience, or related functional areas a plus.
  • Working knowledge of Oracle customer information systems a plus.


Behavioral Traits:

Thesuccessful candidate will demonstrate the core values of Safety First, Intentional Inclusion, Superior Performance, and Acting with Integrity.

Additional required behavioral attributes include:
  • Selfless servant leadership
  • Dedicated to the growth of others
  • Innovative mindset, with a continual desire to learn and stay abreast of enhancements in the fields of data analytics and AI
  • Customer- and client-centric
  • Results- and detail-oriented
  • Strategic thinker with an ability to connect the dots between problems and solutions
  • Committed to building and maintaining constructive partnerships with business partners
  • Works well others
  • Acts with speed and decisiveness


MAJOR JOB RESPONSIBILITIES:

Leading the Data Analytics Team
  • Designing and implementing data analytics team strategies that align with Southern Company's, Georgia Power's and CX's strategic goals, ensuring a clear roadmap for client success.
  • Leading direct reports and providing strategic guidance on a day-to-day basis.
  • Ensuring the use of voice-of-customer, operational, program enrollment, and demographic data in analyses and recommendations to yield higher customer satisfaction and deliver an elevated customer experience.
  • Proposing and developing data-driven approaches to quantifying the cost/benefit of various CX initiatives, providing clients and CX leadership with a comprehensive view of estimated ROI.
  • Working with the Data Science team to provide complete end-to-end analytics support to partner teams.
  • Challenging the team stays abreast of the latest trends, developments, and emerging capabilities within the data analytics and AI landscape.
  • Removing technical and non-technical roadblocks to ensure team and client success.
  • Managing budgets, timelines and resource allocation to ensure the successful management of analytics projects and initiatives.


Enhancing the CX Data Analytics Experience in the Age of AI
  • Setting the strategy for business unit-focused customer data analytics in the era of AI
  • Spearheading the establishment and deployment of AI-enhanced self-service analytics capabilities that enable business partners to independently access, interpret, and act upon complex operational, customer, and voice-of-customer data through intuitive dashboards, conversational analytics, and natural-language querying experiences.
  • Re-engineering the day-to-day workflow of the data analytics team by capitalizing on available AI-capabilities within native enterprise analytics platforms to increase analytic throughput, accelerate insight delivery, improve data storytelling, and enhance decision quality while maintaining appropriate governance and human oversight.
  • Fostering a culture of creativity and ingenuity to enable the innovative, safe, and responsible use of data, analytics, and available AI capabilities to generate meaningful value at Southern Company.
  • Presenting project progress updates and results to senior leadership and stakeholders, articulating value and gaining partner and client buy-in.
  • Engaging with CX business units to understand intelligence and data-driven decision support needs.
  • Participating in or leading enterprise initiatives in the AI-enabled analytics space, in collaboration with system peers in CX, cross-functional partners, the Technology Organization (TO), and others.
  • Ensuring productive relationships with cross-functional leaders from other relevant parts of the business (i.e.,TO, Power Delivery Analytics, AFT Analytics, Marketing, Gas, etc.) to drive maximum customer and client value.
  • Working with system data governance teams to support AI enablement from a foundational perspective, where appropriate.
  • Partnering with external collaborators (i.e., vendors, research institutions, or startups) to leverage expertise, resources, and innovative solutions.


Stakeholder Engagement
  • Presenting project progress updates and results to senior leadership and stakeholders, articulating value and gaining partner and client buy-in.
  • Engaging with CX business units to understand intelligence and data-driven decision support needs.
  • Participating in or leading enterprise initiatives in the AI-enabled analytics space, in collaboration with system peers in CX, cross-functional partners, the Technology Organization (TO), and others.
  • Ensuring productive relationships with cross-functional leaders from other relevant parts of the business (i.e.,TO, Power Delivery Analytics, AFT Analytics, Marketing, Gas, etc.) to drive maximum customer and client value.
  • Working with system data governance teams to support AI enablement from a foundational perspective, where appropriate.
  • Partnering with external collaborators (i.e., vendors, research institutions, or startups) to leverage expertise, resources, and innovative solutions.


About the Team

Georgia Power

About Southern Company

With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based Southern Company is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns electric utilities in four states and a growing competitive generation company, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and retail electric prices that are significantly below the national average. Southern Company has been listed the top ranking U.S. electric service provider in customer satisfaction for nine consecutive years by the American Customer Satisfaction Index.

Southern Company Careers

Join the dynamic team at Southern Company, a leader in energy innovation and a champion of sustainable practices. As one of the most respected companies in the energy sector, Southern Company offers unparalleled job opportunities that promise not only professional growth but also a commitment to diversity and leadership development.

Work You’ll Do

At Southern Company, we are not just about power generation; we are about empowering our team to innovate and lead the industry. By joining our team, you will collaborate with some of the brightest minds in the field, using your skills to solve complex problems and drive meaningful change.

Explore a World of Opportunities

Whether you are looking for a full-time position, an internship, or a leadership role, Southern Company has a place for you. Our wide range of employment options ensures that every team member can find a path that best suits their career ambitions and skills.

Innovate and Lead

Southern Company is at the forefront of technological innovation in the energy sector. Our team members are encouraged to lead projects and initiatives that push the boundaries of what is possible in energy production and management.

Grow and Develop

We believe in nurturing the potential of our employees through targeted diversity training, leadership workshops, and continuous professional development. Career growth at Southern Company is not just a possibility—it is an expectation.

Be Part of Our Culture

Southern Company’s culture is built on a foundation of respect, integrity, and inclusion. We celebrate diversity and believe that it drives innovation. Our team is our family, and we support each other in achieving personal and professional goals.

Benefits That Go Beyond

Choosing a career at Southern Company means enjoying a range of benefits designed to enrich your life and support your lifestyle. From health and wellness programs to retirement plans, we ensure our team members are taken care of.

Join Our Team

Ready to power up your career? Explore the job opportunities at Southern Company today. We are actively hiring and looking for passionate, curious, and solution-driven individuals. Enhance your skills, join a community of innovators, and work towards a sustainable future.

Stay Connected

Keep up to date with the latest at Southern Company by following our careers blog. Gain insider perspectives, industry-leading insights, and practical tips to advance your career.

Networking and Career Advancement

At Southern Company, networking and internal mobility are key components of career advancement. Connect with leaders, engage in cross-departmental projects, and take your professional journey to new heights.

Prepare for Your Interview

Make your mark from the first interview. Visit our career site for tips on crafting your resume, preparing for interviews, and making a lasting impression.

Join Southern Company—where careers glow brighter!

SEARCH SOUTHERN COMPANY JOBS Stay ahead of the curve in your career with Southern Company, where innovation meets tradition and every employee is empowered to excel.
Learn more about Southern Company
Size
27,000 employees
Market Cap
$77.6 billion
Industry
Energy & Utilities
Net Income
$3.1 billion
Founded
1912
5 Year Trend
+3%
Revenue
$20.3 billion
* Ladders Estimates

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