Description:
Department Overview
The Case Management and Care Coordinator Program is designed to empower patients and their families to achieve the highest possible level of functional health. The program supports families in developing the skills and confidence needed to independently coordinate care and manage their child's and family's needs. Its goals are to enhance the patient and family experience, improve population health outcomes, and reduce overall costs.
The staff partners with patients and families in the context of their health care home (HCH) / medical home, to identify and provide support resources across the continuum of their child's services. The child's care coordination team will include the partnership of the child and their family, primary care provider (PCP), individual health care home clinic coordinators, and appropriate ACC staff. ACC staff can include APRN, RN and service coordinators. This team will collaborate to support efficiency and accuracy in meeting the patient/family needs.
Case Management and Care Coordinatorsupport occurs through in person contact at clinic appointments, in the care coordination office as well as telephonic and video visits.
Position Summary
The Manager, Care Coordination & Case Management is the accountable operational leader for daily execution of Care Management work performed by Case Management across inpatient services and Ambulatory Care Coordination. The Manager provides frontline leadership, ensures consistent standard work, supports staff development and performance, and owns operational adoption and sustainability of key initiatives (e.g., discharge efficiency work, Epic optimization, interdisciplinary standardization and transitions of care).
Location (e.g. remote or on-site): On-site, all campuse
DHS Background Study Required? Ye
Qualifications:
License/Certification/Registration: *Active RN license required *BLS certification required *Case Management Certification preferred Education: *Bachelor's degree in Nursing required *Master's degree in Nursing, Healthcare Administration, or related field preferred Experience: *3+ years of progressive leadership experience in care management, care coordination, or related patient flow/discharge operations *Experience across both inpatient and ambulatory settings preferred *Experience leading operational change adoption (e.g., workflow redesign, EMR/Epic optimization, standard work) preferred *Experience with care coordination/case management evidence-based practices and resources for benchmarking processes and outcomes Knowledge/Skills/Abilities: *Strong working knowledge of care management practice, discharge planning, transitions of care, and documentation/regulatory expectations *Ability to lead operational execution while balancing quality, experience, cost, and throughput priorities *Skilled in coaching, performance management, conflict resolution, and escalation management *Ability to collaborate effectively with patient care leaders, providers, revenue cycle partners, payers, and community agencies *Data-informed approach: ability to monitor trends and drive sustained improvement *Experience with Microsoft tools; Epic experience (Compass Rose) preferred *Understanding of health disparities and health equity, with experience developing care management approaches for racially/ethnically/culturally/socio-economically diverse patient populations *Desired characteristics: collaborative, adaptable, systems thinking, continuous improvement mindset, navigates change effectively The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee's scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs. In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
