As the Senior Manager of IT Service & Asset Operations, you willlead the team responsible for the full lifecycle of IT service delivery and technology asset management across the enterprise. You willown the strategy and execution of service management, hardware and software asset management, vendor relationships, and managed services — ensuring the organization gets maximum value from its technology investments whilemaintainingoperational excellence.
Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us.
Responsibilities/Expectations:- Leads a hard-working team of business systems analysts and developers and coordinates workforce planning and career development activities for team members
- Builds strong relationships with business partners and external vendors
- Drives standardization of application platforms across all dedicated business areas, enables simplification, and finds opportunities to fully use existing system functionality
- Creates a strategic roadmap for the business areas that align with overall IT strategy for the company
- Maintains a solid understanding of industry and technology trends as they apply the aligned business areas
- Serves as a solution provider to business partners including evaluation and analysis of system changes and new systems; Provides project leadership and management of business initiatives following project lifecycle, testing and all applicable policies and procedures
- Prepares, monitors and manages capital and expense budgets
- Ownsand transformsIT service management practices, processes, and tooling
- Drivescontinuous improvement in service delivery and end-user experience
- Overseesthe full lifecycle of hardware assets (PCs, mobile devices, circuits, peripherals) from procurement through disposition, including physical asset room operations
- Coordinateswith Supply Chain on IT procurement processes
- Driveslicense optimization and cost management across the software portfolio –FinOps
- EnsuresCMDB accuracy and alignment with operational reality
- Maintainsreliable asset records that support incident, change, and configuration management
- Overseesenterprise software packaging for standardized deployment
- Buildsa culture of accountability, operational rigor, and solution orientation
- Other duties as assigned
Education/Years of Experience:- Required: Bachelor's degree and minimum of seven (7) years' experience in IT, including a minimum of two (2) years in a formal or informal leadership role
- Preferred: Bachelor's degree in an IT-related field
Other Requirements:- Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
- Proficiency in Microsoft Office Applications and PC skills
- Preferred: experience in service management or asset management
- Demonstrated ability to manage vendor relationships and negotiate contracts
- Familiarity with CMDB governance and asset lifecycle management
- Exemplary vendor management skills
- Strong knowledge of technology trends and ability to translate those trends into effective business applications
- Experience partnering with leaders across IT and business to deliver a technology roadmap
- Ability to organize and prioritize multiple projects and responsibilities
- Preferred: Knowledge in implementation or support of cloud/SaaS applications
- Preferred: Experience in the energy or utility industries
- Preferred: Understanding of current and future state strategies for automation technology
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Why Tulsa?Because here, you don’t have to choose between career and lifestyle. Tulsa is a growing hub for innovation and energy, paired with a vibrant arts scene, great food, and a cost of living that actually lets you enjoy it all. Think shorter commutes, bigger impact and a community that feels like home from day one. Check out to learn more.
We invest in our people in ways that actually show up in your day-to-day, not just on paper. Our Total Rewards are built to support how you work, live, and plan for what’s next.
Here’s a look at what that means:
- Strong pay plus an annual incentive program
- Hybrid work for most office roles, plus real flexibility in many field positions
- Medical, dental, and vision coverage with options that fit your life, not the other way around
- 401(k) with company match and an annual company contribution
- Paid time off, including company and floating holidays
- Paid parental leave (up to six weeks per parent), plus fertility and adoption support
- Advanced AI tools and resources to help level up and work smarter
- Clear paths to grow your career, with a strong culture of promoting from within
- Tuition reimbursement and support for continuing education
- HSA and FSA options
- Company-paid life insurance and disability coverage
- Employee stock purchase plan
- Domestic partner benefits
- Employee resource groups, wellness support, paid volunteer time, and company matching for causes you care about
Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.
For more information, please visit .
Education Requirements:Bachelors (Required)
Skill Requirements:
