MGM Resorts International

MGM Rewards Representative - MGM Yonkers

Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • At least one year of experience in hospitality, customer service, or a casino environment.
  • Strong verbal and written communication skills in English.
  • Demonstrated problem-solving skills and ability to handle guest issues.
  • Experience in providing personalized service that anticipates guest needs.
  • Knowledge about local attractions and events to enhance guest recommendations.

Responsibilities

  • Deliver exceptional guest service by assisting with player rating cards and inquiries.
  • Anticipate and cater to the needs of preferred players for an exceptional experience.
  • Efficiently manage reservations for preferred players.
  • Provide guests with information about events and casino offerings.
  • Ensure compliance with company policies and regulations during service.

Benefits

  • Professional growth opportunities through development programs and networking events.
  • Supportive environment fostering teamwork and innovation.
  • Comprehensive health, dental, and vision insurance alongside wellness programs.
  • Exclusive discounts on varied services like hotels and dining.
  • Complimentary meals available in the employee dining room.
  • Convenient on-site parking for all employees.
Full Job Description
Yonkers, New York

THE JOB:

As an MGM Rewards Representative, you will be the face of our casino's guest services, responsible for issuing player rating cards to patrons, addressing their questions, and ensuring a seamless experience in accordance with our company policies and regulations. You'll have the opportunity to make a significant impact by delivering top-notch service and supporting our guests in every way possible.

THE DAY-TO-DAY:

  • Deliver outstanding guest service by providing the ultimate guest experience in assisting patrons with player rating cards, reservations, and inquiries
  • Support preferred players by anticipating and catering to the needs of our valued guests, ensuring their visit is exceptional from start to finish
  • Assist in managing reservations for our preferred players, ensuring all arrangements are handled efficiently
  • Share information regarding events and casino offerings to guests


THE IDEAL CANDIDATE:

  • Brings at least one year of prior relevant experience working in hospitality, customer/guest service, hotel, or a casino environment with a demonstrated ability to deliver exceptional guest service
  • Communicates clearly and professionally in English, both verbally and in writing, with the ability to confidently handle guest inquiries, concerns, and service recovery situations
  • Has strong problem-solving skills and the ability to thoughtfully resolve guest issues, ensuring a seamless and memorable experience
  • Understands the importance of personalized service and consistently anticipates guest needs to exceed expectations
  • Is knowledgeable about the local area, including attractions and events, and can confidently provide recommendations that enhance the guest experience


THE PERKS & BENEFITS:

  • Unlock professional growth with robust development programs, networking events, and community volunteer initiatives
  • Thrive in a supportive environment where teamwork and innovation flourish
  • Enjoy extensive health, dental, and vision insurance, a retirement savings plan with company matching, and wellness programs to support your physical and mental well-being
  • Access exclusive discounts on hotels, entertainment, shopping, dining, travel, electronics, and more through our corporate partners
  • Enjoy free on-site parking for a convenient start to your day
  • Indulge in complimentary meals from our employee dining room, featuring a variety of tasty and nutritious options


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11298

Pay Rate:

The rate for this role is:
$41.79

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!

About MGM Resorts International

MGM offers building operations, building maintenance, facilities management, lease administration, property accounting, financial reporting, contract management, and construction management services. They manage multifamily market-rate housing for property owners and residents.

MGM Resorts International Careers

Join the vibrant team at MGM Resorts International, a global leader in hospitality and entertainment, and experience a career filled with innovation, leadership, and growth. As part of our dynamic team, you will have the opportunity to work alongside the best professionals in the industry and contribute to an environment rich in diversity and inclusivity.

Work You’ll Do

At MGM Resorts International, we are committed to creating memorable experiences for our guests and providing unparalleled service. Whether you are interested in hotel operations, casino management, or culinary arts, we offer a variety of job opportunities that will allow you to showcase your skills and advance your career.

Transform Your Career

Lead and innovate with MGM Resorts International, where we encourage professional growth and leadership development through robust training programs and hands-on experience. Our commitment to innovation and excellence has made us a leader in the hospitality industry, and by joining our team, you can be a part of that legacy.

Join a Leading Team

Collaborate with a diverse group of talented individuals who are passionate about hospitality and entertainment. MGM Resorts International is home to a team of over 50,000 dedicated professionals, all working together to bring our unique brand of excitement and luxury to guests around the world.

Introducing the MGM Resorts International Career Development Program

We are proud to offer a comprehensive career development program designed to nurture your professional growth and prepare you for leadership roles within the company. From internships to full-time positions, MGM Resorts International provides a pathway for career advancement and personal achievement.

Innovate and Lead

Participate in groundbreaking projects and initiatives that set the standard for the hospitality industry. At MGM Resorts International, your innovative ideas and proactive approach to problem-solving will drive the success of our company and redefine the guest experience.

Be Part of a Great Team

Experience a company culture that values teamwork, communication, and respect. At MGM Resorts International, we believe that every team member plays a crucial role in our success, and we are committed to fostering an inclusive workplace where everyone can thrive.

Future-Proof Your Career

With MGM Resorts International, the sky is the limit when it comes to your career potential. Take advantage of our extensive training and development programs, benefit from mentorship and networking opportunities, and build a resume that stands out in the competitive hospitality industry.

Explore Job Opportunities

Discover the exciting employment opportunities at MGM Resorts International. From front-line positions to executive roles, we offer a range of career paths that cater to a variety of interests and expertise.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at MGM Resorts International.
Learn more about MGM Resorts International
Size
42,000 employees
Market Cap
$12.9 billion
Industry
Net Income
-$1 billion
Founded
2000
5 Year Trend
+0.4%
Revenue
$5.1 billion
NASDAQ

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