Job DescriptionUnited States Steel Corporation has an immediate opening for a Metallurgical Engineer within its Packaging organization. This role supports an assigned customer territory and is responsible for improving customer quality performance, resolving technical issues, and strengthening customer satisfaction.
The Metallurgical Engineer will work closely with mill teams, customers, Manufacturing, Engineering, Plant Quality Assurance, Operations, and Commercial teams to solve problems, support continuous improvement, and implement initiatives that create a positive customer experience. This position reports to the Industry Manager and requires a mid-career professional who can work remotely with minimal direct supervision. Regular overnight travel is required.
Key ResponsibilitiesCustomer Quality and Technical Support• Improve quality performance at assigned customer locations and develop customer satisfaction initiatives.
• Investigate rejected material at customer sites and partner with customers and mill personnel to resolve issues.
• Accurately communicate problems to mill teams and establish appropriate containment actions for product quality concerns.
• Identify root causes, implement corrective actions, and provide timely feedback to customers.
Continuous Improvement and Product Knowledge
• Contribute to continuous improvement in product quality and customer performance.
• Apply knowledge of mill product quality standards, capabilities, and limitations.
• Communicate and support new technical developments for customers and market needs.
• Review and approve customer specifications and requirements.
• Ensure customer requirements are accurately entered into mill orders.
Reporting, Communication, and Collaboration• Document results in the claim system and report competitive activities within the assigned area.
• Monitor mill and processor quality performance at assigned customer and processor locations.
• Provide written reports following plant visits, including issues addressed and direct customer feedback.
• Collaborate with Commercial teams on customer issues and growth opportunities.
• Serve as the Voice of the Customer when reporting mill performance issues and customer plant developments.
Customer Representation- Serve as the representative of U. S. Steel in all customer interactions. Because this role may be the primary U. S. Steel contact for many customer plant employees, a high level of professionalism, accountability, and esprit de corps is required.
Requirements:Education and Experience• Bachelor's degree in Engineering or a technical field; Materials Science or Metallurgy is preferred. An equivalent combination of education and experience may be considered.
• Minimum of three years of experience with flat rolled products in a mill quality or operating function, or five years of experience with outside processing or final customer use of flat rolled products (packaging industry direct).
• Experience leading cross-functional projects using PDCA and DMAIC methodologies is preferred.
Technical Knowledge• Broad technical knowledge of steel mill processes.
• Understanding of packaging industry-specific processing and customer expectations related to part functionality, coatings, and steel performance for tin mill product applications.
• Familiarity with ASTM and relevant industry standards.
• Knowledge of mill product quality standards, capabilities, and limitations.
Skills and Work Style• Ability to solve complex problems without precedent, with a strong focus on continuous improvement and cost avoidance.
• Strong communication skills, including the ability to deliver persuasive and credible presentations at all levels of the organization.
• Tenacity, people skills, and the ability to lead change toward an effective work environment.
• Ability to work remotely with limited direct supervision.
• Proficiency in Microsoft Office, including PowerPoint, Excel, and Word.
Work Environment and Physical Requirements• Work is performed in normal office and plant environments.
• Requires up to 50% travel to North American customer locations and steelmaking facilities.
• Because U. S. Steel facilities operate 24 hours a day, 7 days a week, 365 days a year, this position may require extended hours, weekend work, and/or holiday work.
Competency SummaryAt U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:
Think: Think Critically and Drive Change
Lead: Develop Talent and Collaborate
Do: Empower Performance and Deliver Results
