About the Role:A great meeting space is only great if someone makes it feel that way. That's you.
As a Meeting & Event Manager, you're responsible for the full lifecycle of a booking: responding to inquiries, coordinating logistics, running the day-of experience, and making sure the space is ready for the next one. You're the person clients interact with, and the impression you leave is the impression the building leaves.
This role is part sales, part operations, part hospitality. You'll conduct site tours, flip rooms between events, and follow up with clients to make sure they got what they needed. The detail work matters here just as much as the relationship work.
The best people in this role take genuine pride in flawless execution and understand that a smoothly run event isn't just good for the client - it's what fills the calendar next quarter.
What You'll Do:General management.
- Submit financial and engagement reporting on time and to standard.
- Monitor trends on a regular cadence so internal teams and asset managers can understand the business.
- Manage amenity budgets.
- Build clear systems and procedures that set the team up for success when you're not there.
- Support marketing teams in keeping collateral and experiences on-brand.
- Support leasing teams in showcasing building amenities.
- Deploy customer sentiment surveys and create action plans for any detractors.
Amenity management.
- Oversee ordering, restocking, receiving, and inventory of amenity supplies.
- Keep all amenity spaces spotless at all times.
- Document and escalate maintenance and facilities issues through proper channels.
- Maintain clean, organized supply closets.
Meeting and events management.
- Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy.
- Refine and execute the local marketing plan and create local marketing collateral.
- Manage meeting and event leads and bookings end to end through CRM.
- Conduct site tours, manage room flips, and check in bookings daily.
- Keep day-to-day operations of meeting rooms and bookable spaces running smoothly, including: upholding health and safety standards, establishing venue contracting documentation, responding to inquiries within established response times, conducting a standing building meeting.
- Maintain a database of recurring vendors for ancillary event needs.
- Ensure digital booking methods are up to date.
- Be present when bookable spaces are occupied, ensuring rooms are pre-set and food is delivered on time.
- Actively survey occupiers post-event.
- Keep a detailed won/lost tracker
- Learn AV troubleshooting and help clients connect to in-room systems.
Service culture.
- Champion Industrious service standards and hospitality principles.
- Model and deliver on any new hospitality standards.
- Communicate and resolve issues confidently and professionally with all building stakeholders.
What You'll Need: To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Understanding existing procedures and standards to solve slightly complex problems. Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with an inquisitive mindset.
- Event coordination or hospitality experience. You've managed bookings, coordinated logistics, or supported event operations in a professional setting.
- Client-facing confidence. You're comfortable conducting site tours, responding to client requests, and managing expectations in real time.
- Organizational discipline. You keep detailed records, follow up consistently, and have a system for managing multiple open items at once.
- Familiarity with event or booking platforms. Experience with Tripleseat or a similar CRM is a strong plus. You learn new tools quickly.
- Collaborative approach. You've worked alongside catering teams, AV vendors, or building staff and understand what it takes to deliver a coordinated experience.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Meeting & Events Manager position is $90,000 annually and the maximum salary for the Meeting & Events Manager position is $100,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. 
