Quest Diagnostics

Medical Quality Assessment Manager

Quest Diagnostics$75K — $95K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of laboratory leadership experience.
  • 3+ years of quality assurance/control in laboratories.
  • Experience managing lab departments across pre-analytic, analytic, and post-analytic QA/QC.
  • NCCLS approved program graduate or equivalent education.
  • Proficiency in laboratory regulations/accreditation standards.

Responsibilities

  • Conduct internal inspections of various Quest Diagnostics laboratories.
  • Compose and submit inspection reports promptly and accurately.
  • Manage responses to inspection findings for accuracy and completeness.
  • Stay updated on regulatory requirements and Quest policies.
  • Liaise with laboratories regarding quality issues and compliance.
  • Collaborate with internal teams on laboratory operational improvements.
  • Serve as a subject matter expert on quality and regulatory concerns.

Benefits

  • Ongoing professional development and continuing education opportunities.
  • Support for participation in special company-wide projects.
  • Dynamic work environment with a focus on quality and innovation.
Full Job Description
JOB DESCRIPTION

This position assesses quality activities for all Quest Diagnostics laboratories by, primarily, performing Quality Assessments to ensure compliance with regulatory standards and Quest policies.


JOB RESPONSIBILITIES
  • Conduct and/or lead internal inspections of Quest Diagnostics domestic and international laboratories. This includes the following: Esoteric laboratories, Regional laboratories, AmeriPath Diagnostics, Quest hospital laboratories (QHLs), rapid response laboratories, joint venture laboratories, point of care testing and contracted laboratories. 
  • Compose and submit timely and accurate inspection reports for corresponding inspections.
  • Manage inspection responses to ensure completeness and accuracy.
  • Maintain knowledge of laboratory regulatory requirements, to include accrediting bodies, federal, state, and local requirements as well as Quest Diagnostics policies.
  • Represent MQA on various company teams/groups related to laboratory testing.
  • Provide communication to the laboratories on relevant quality issues.
  • Collaborate with National Laboratory Operations and Business Transformation teams.
  • Serve as a resource and subject matter expert (SME) to laboratories for quality and regulatory issues.
  • Participate in quality monitoring activities for Clinical Pathology, as required (e.g., metrics, Proficiency Testing (PT), CAP educational surveys, CAP, RQI, etc.).
  • Prepare written communications and deliver presentations to laboratories, as required.
  • Provide on-site consultation on quality and/or regulatory issues.
  • Support and participate in special company-wide projects etc.
  • Participate in annual continuing education and company training, as designated.
  • Comply with all Quest Diagnostics policies including, but not limited to:
    • Employee Handbook
    • 9Your Compliance Policy Handbook9

JOB QUALIFICATIONS

Required WorkExperience:

  • Three (3) years-experience in a laboratory, including leadership responsibilities 6 required
  • Three (3) years-experience in laboratory quality assurance/quality control activities, including laboratory regulations/accreditation requirements 6 required
  • Experience managing a laboratory department, to include pre-analytic, analytic and post analytic QA/QC activities.
  • Graduate of NCCLS approved program or equivalent education.

Preferred Work Experience:

  • Supervisory and work experience in clinical Molecular testing. Skills preferred: DNA sequencing, PCR, extraction.
  • Hospital work experience
  • Experience conducting CAP or other regulatory audits

Physical and Mental Requirements:

  • Maintain composure under pressure
  • Adapts to change
  • Ability to grasp information quickly
  • Ability to multi-task
  • Using effective verbal communication
  • Using effective written communication
  • Handle stress & emotions
  • Making decisions
  • Examine/observe details

Skills:

  • Proficient in Microsoft Word, Excel, Outlook, PowerPoint etc.
  • Possesses excellent communication (verbal and written), influencing, and collaboration skills
  • Ability to work independently and effectively plan/organize work and projects
  • Demonstrate team building and problem-solving skills

Education

  • Bachelor9s Degree - Major: Chemical, Biological, or Clinical Laboratory Science or Medical Technology (Required)

Licenses and Certifications

  • ASCP Specialist Certification (Preferred)
  • ASCP Medical Laboratory Scientists (MLS) (Preferred)
  • Clinical Laboratory Scientist (CLS) (Required)
  • Six Sigma Certified Green Belt (Preferred)

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

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Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ

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