Medical Information Specialist III

Inizio Engage • $70K — $129K *
US-AnywhereRemote in United States
Pharmaceuticals & Biotech
Less than 5 years of experience
Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Current US healthcare professional license: PharmD
  • Excellent verbal, written and listening communication skills
  • Proficient with call center technology and computer skills
  • Results-oriented with strong organizational skills
  • Minimum one year of experience in healthcare or pharmaceuticals preferred

Responsibilities

  • Document Medical Information Requests and complaints per guidelines
  • Conduct compliance calls to clinical trial volunteers
  • Enroll participants in educational seminars
  • Provide support to patients in Patient Support Programs
  • Collect data for product fulfillment and program participation
  • Maintain quality and productivity standards
  • Exhibit strong communication and empathetic interaction with callers

Benefits

  • Comprehensive healthcare coverage
  • Flexible work environment
  • Opportunities for continuous professional development
  • Supportive team culture
  • Potential for career advancement within the organization
Full Job Description
A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.

What will you be doing?
  • Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations
  • Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
  • Enroll participants in educational seminars
  • Provide patient support to patients enrolled in Patient Support Programs
  • Collect demographic data and disposition for product, sample and literature fulfillment
  • Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
  • Accurately collect information required by individual programs and correctly capture in specific program databases
  • Exhibit effective communication and tele-management skills
  • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
  • Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
  • Adhere to all company policies and Standard Operating Procedures
  • Possess effective organizational skills, including working on multiple projects simultaneously
  • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
  • Update and submit resume upon requests for audits
  • Other duties as assigned


What do you need for this position?
  • Current US healthcare professional license: PharmD
  • Excellent verbal, written and listening communication skills
  • Competency with a computer keyboard and mouse
  • Ability to join frequent meetings and calls without disruption or disconnecting
  • Competency with Call Center Telephone Technology
  • Pleasant telephone manner
  • Ability to work both independently and within a group setting
  • Results oriented, excellent organizational skills and ability to work cross-functionally
  • At least one year of experience in healthcare or pharmaceuticals is strongly preferred
  • Provides value and demonstrates Leadership (individual program leadership to determine specifics)


The base pay range for this position is $33.60/hr - $62.40/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage Careers

Joining Inizio Engage offers an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovation in their industry. Inizio Engage stands out as a beacon of excellence, providing a plethora of job opportunities that pave the way for personal and professional growth.

Explore Career Opportunities

Inizio Engage is actively seeking talented individuals who are eager to drive change and lead advancements in technology and service. With a variety of positions open, candidates can find the perfect match for their skills and ambitions. Inizio Engage values diversity and is committed to creating an inclusive work environment where everyone can thrive.

Professional Growth and Development

Inizio Engage is deeply invested in the professional development of its team members. The company offers comprehensive training programs, including leadership development and diversity training, ensuring that every employee has the tools and knowledge needed to succeed. Career growth at Inizio Engage is not just a possibility—it is a priority.

Internship Programs

For those starting their career journey, Inizio Engage’s internship programs offer a robust platform to gain industry-relevant experience and skills. Interns at Inizio Engage work on real projects, receive mentorship from experienced professionals, and learn about the company culture firsthand.

Benefits and Culture

Inizio Engage is renowned for its dynamic culture and the substantial benefits it offers. Employees enjoy a supportive and collaborative environment that fosters innovation and creativity. The benefits package at Inizio Engage is designed to support the well-being and financial security of its team members and their families.

Networking and Professional Connections

Inizio Engage encourages its employees to build a professional network, offering numerous opportunities for networking both within and outside the company. These connections can be instrumental in career advancement and personal growth.

Join the Team

Inizio Engage is hiring! Explore the job opportunities on the Inizio Engage Careers page and find the position that aligns with your career aspirations. Interested candidates should prepare their resume and get ready for an interview process that values insight, experience, and a drive to excel.

Stay Informed

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Inizio Engage is not just a company—it's a place where careers are made, skills are honed, and innovation thrives. Join Inizio Engage and be part of a team that is shaping the future.
Learn more about Inizio Engage
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* Ladders Estimates

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