What You'll Do As the Medical Director, you will provide day-to-day leadership for the clinic teams and deliver high-quality care, an exceptional patient experience and a best-in-class culture, acting as a Champion of the Hopscotch Care Model and a Culture advocate for your team and your patients. Specifically, you will:
- Provide leadership, oversight and support for the team to drive day-to-day execution against critical priorities to enable high-quality care, a great patient experience, engagement across the team and a best-in-class culture
- Set the curve for Care team and across Care Centers through clear understanding and execution to deliver care in the Hopscotch care model, a commitment to results, quality and excellence and by executing against key workflows and processes to enable the model
- Management of Providers including ensuring all Providers complete administrative tasks and utilize indirect care hours appropriately, managing their panels and completing documentation
- Partner with the Care Center Manager to outperform against target metrics and outcomes, including patient experience, STARS/HEDIS, care coordination, utilization and cost of care, through collaboration and engagement of your clinical care team
- Provide high-quality patient care in the comprehensive and interdisciplinary care model of Hopscotch health to deliver best-in-class outcomes and results for your dedicated patient panel
- Provide direct oversight of your clinical care team, including Hopscotch Advanced Practitioner, Medical Assistant, Care Manager, Community Health Worker and others
- Support the Hopscotch mission and vision through your leadership around talent and culture, clinical innovation and compliance/best practices to enable success
- Represent Hopscotch Health in the community and provides community-based education, engagement, and participation in events such as health fairs/conferences
About YouYou'll be a great fit for this position if you have 5+ years of post-Residency experience and have experience in managing teams. You must be Board Certified in Internal Medicine or Family Medicine, have an active, non-probationary North Carolina state medical license (or willingness to obtain), and be authorized to work in the US. An ideal candidate will also have:
- Familiarity with innovative clinical models, specifically those that serve high acuity members
- Experience with the Medicare population, including in-home care as well as documentation and compliance requirements
- Experience caring for "at-risk" panel of patients
- Experience using data and insights to drive action in a clinical setting
- Experience leading, teaching, and training others, in both formal and informal ways
You also have a proven track record demonstrating:
- High EQ and a collaborative and trust-driven working style to quickly build relationships, internally and externally, to enable our work and culture.
- Comfort with dynamic and sometimes ambiguous settings, showing the skill to bring a structured, proactive approach to prioritize and execute in a fast-paced, dynamic environment.
- Ability to learn quickly and leverage critical thinking and perseverance to take initiatives, solve problems, operate with autonomy and succeed in high-pressure situations.
- Willingness to act with courage, lean into conflict and foster the 'tough' conversations that need to happen to support our culture and success together
- A service orientation, demonstrating a patient centric mindset, going above and beyond for patient needs and creating a culture where your entire team does the same
From a cultural perspective, you are:
- Committed to excellence and bring a growth mindset to everything you do
- Patient- and mission-focused, with a passion for healthcare and service to the providers who deliver healthcare
- Agile, yet thoughtful and can work effectively in a fast-paced, dynamic environment
- Constantly seeking ways to simplify and improve how things are done, bringing a positive attitude to challenges
- Team-first and lead with humility, setting the tone for others to do the same
- Accountable, holding yourself and others to a high standard and seek to support and develop others
- Willing to roll up your sleeves, bringing a high work ethic and strong collaboration skills to work effectively with people of all backgrounds
- Concise and articulate, drive towards clarity and deliver on your commitments
