Medical Certification Program Manager

State of Louisiana

$76K — $138K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Current Louisiana license in health services, health regulation, or social services field.
  • Four years of experience in hospital or nursing home administration, health services, health regulation, or social services.
  • Bachelor's degree plus four years of related experience, or a master's degree with three years of related experience.
  • Strong regulatory compliance knowledge and experience in healthcare facility operations.
  • Excellent analytical and technical guidance skills.

Responsibilities

  • Direct statewide operations for the Non-Long Term Care/Long-Term Care Complaint Program.
  • Review and resolve healthcare facility complaints through investigations.
  • Make licensing and sanction recommendations based on regulatory compliance evaluations.
  • Develop and implement policies to support effective complaint investigations.
  • Provide regulatory guidance and interpretations to healthcare stakeholders.
  • Consult with facility leaders to enhance compliance with health standards.
  • Represent the Louisiana Department of Health as a subject matter expert at various events.

Benefits

  • No Civil Service test score is required for this position.
  • Probationary appointment, offering potential for future security and growth.
  • Opportunity to influence health standards and regulatory practices.
  • Access to ongoing professional development in health services.
  • Work in a significant governmental role impacting healthcare compliance.
Full Job Description
Salary : $6,391.00 - $11,520.00 Monthly
Location : Baton Rouge, LA
Job Type: Classified
Job Number: OS/SP/223486
Department: LDH-Office of Secretary
Opening Date: 07/15/2026
Closing Date: 7/20/2026 11:59 PM Central

Minimum Qualifications
A current Louisiana license in a health services field, health regulation field, or social services field plus four years of experience as a licensed practitioner in hospital or nursing home administration, health services, health regulation, or social services; OR

A bachelor's degree plus four years of experience in hospital or nursing home administration, health services, health regulation, or social services; OR

A master's degree in a health services field, health regulation field, or a social services field plus three years of experience in hospital or nursing home administration, health services, health regulation, or social services.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information
Job Duties:
  • Direct statewide operations and oversight of the Non-Long Term Care/Long-Term Care Complaint Program, ensuring compliance with state and federal regulations.
  • Review, evaluate, and resolve healthcare facility complaints by analyzing investigative findings and determining regulatory compliance.
  • Make licensing, certification, enforcement, and sanction recommendations based on comprehensive reviews of provider documentation, investigations, and applicable regulations.
  • Develop, implement, and maintain program policies, procedures, and operational plans to support effective complaint investigations and regulatory compliance.
  • Provide technical guidance and regulatory interpretation to healthcare providers, consumers, government agencies, and other stakeholders regarding licensing and certification requirements.
  • Consult with healthcare facility leadership to promote compliance with state and federal standards and review corrective action plans to ensure deficiencies are resolved.
  • Represent the Louisiana Department of Health at hearings, conferences, committee meetings, and with state, federal, and professional organizations as the program's subject matter expert.


Position-Specific Details:Location: Office of Secretary / Health Standards / East Baton Rouge Parish

Appointment Type: This position will be filled as aProbationary appointment

Cost Center: 3071040205

Position Number(s): 147815

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application status and understand status updates, please click HERE

Contact Information:

Shambrielle Pooler
LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

01

To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type "N/A" if no immediate family members are employed by LDH.
Required Question

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