The Medical Assistant Supervisor, in collaboration with the Medical Assistant Manager and/or Clinical Manager, is responsible for the coordination and direct supervision of assigned Medical Assistant and Nursing Assistants. Incumbents support day-to-day clinic operations to ensure safe, quality patient care.

This is a full-time (1.0 FTE) position, working Monday-Friday between the hours of 9:00am to 5:30pm at the South Lake Union location in the General Oncology Unit.

• Hires, orients, supervises, trains, and conducts competency assessments for assigned staff.
• Responsible for evaluating performance and recommending promotion, pay changes, as well as imposing disciplinary actions or termination.
• Manages scheduling, time-off requests, and timecards for team.
• Develops and maintains communications with providers and Nursing staff regarding room assignments, patient flow, preparation for clinic, staffing, and procedures.
• Acts as a role model for all Medical/Nursing Assistants and represents their interest in clinic planning, budgeting, and projects.
• Effectively intervenes with a patient in crisis, problem solves and conducts de-escalation and service recovery.
• Designs, conducts, analyzes, and takes appropriate action on internal quality assurance audits.
• Holds Medical/Nursing Assistants accountable for their work and sets performance expectations and standards.
• May fill in to provide routine care or provide coverage for other Medical Assistant Supervisors as needed.

Required:

• Education that enables obtainment of Medical Assistant Certification in the State of Washington
• Currently a Certified Medical Assistant in the State of Washington and must be familiar with the State's conduct and standards of practice
• Current Surgical Technologist Registration in the State of Washington within 30 days of hire as applicable, depending on location
• Current BLS AHA Health Provider Card (or equivalent course, such as by the American Red Cross) and renewal required every two years
• Minimum of 2 years as a Medical Assistant preferably in an ambulatory oncology clinic or the equivalent.
• 1 year in lead or similar role of progressive responsibility
• Participate in process improvement initiatives
• Ability to appropriately respond to emergencies or disasters per clinic protocol
• Proficient in email and word processing systems
• Experience with Electronic Medical Records
• Ability to work in a fast paced, complex healthcare environment
• Ability to multi-task, prioritize and problem solve
• Strong interpersonal and customer service skills
• Ability to communicate (verbally and in writing) in a clear and concise manner
• Ability to solve complex problems
• Demonstrates initiative as evidenced by advancing technical skills, sharing knowledge with others and taking on more responsibility
• Demonstrated career progression for betterment of self and/or the clinic
• Ability to provide constructive and effective feedback on performance to staff
• Demonstrates the ability to conduct discussions of a sensitive nature with staff

Preferred:

• Prior supervisory or leadership experience

The hourly pay range for this position is from $36.85 to $55.26 and pay offered will be based on experience and qualifications.

This is a full-time (1.0 FTE) position, working Monday-Friday between the hours of 9:00am to 5:30pm at the South Lake Union location in the General Oncology Unit.Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks).