Responsible for scheduling customer visits, setting agendas and writing monthly reports on customer update

Liaison with Finning Parts Department to have the necessary parts delivered to the Mining customer site

Minimize downtime and maintain production requirements as scheduled

Send technical analysis to the customers, and provide the customer with recommended service options

Based on the technical audit of the machine and analysis report, the TSR will make recommendations to the customer on what components will need to be changed

Must develop and maintain open lines of communication with all supportive departments

Experience:

Seasoned HET /Millwright or P. Engg with significant mechanical or high voltage electrical experience or with appropriate mining experience

Minimum 5 years experience in a customer service role

Shovel and Drills equipment knowledge

Caterpillar equipment knowledge is considered an asset

Strong communication skills including verbal and written

Strong organizational and time management skills with high attention to detail

Contribute positively to a quality team environment

Strong problem-solving skills

Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment

Ability to work well under pressure

Self-starter and ability to work in a team environment as well as independently

Please NOTE:

• Job is based out of the BC region or Edmonton

• Must be able to work a 7x7 shift work rotation.

• Company vehicle provided

• Must be able to work from heights andwork outside for extended amounts of time

• Must be able to gain access to mine sites

Driver's Abstract:  This offer is contingent on a satisfactory review of your driver's abstract which may be obtained at any local registry branch and the cost of this Driver's Abstract will be the candidates' responsibility.  

You are required to maintain a valid Driver's License at all times and agree to provide an Annual Driver's Abstract.  If at any time your Driver's License is revoked or restricted, you are required to inform the Company immediately.