5/28/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 85980
This job will continue to be posted until at least 6/3/26. If interested, please apply prior to this date.

Job Description

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Demonstrate visible leadership through the motivation, coaching, development, and growth of the team in their span of care, including talent and succession planning.
• Cultivate collaborative relationships across all work groups and teams across the American Airlines system, including the ability to establish and maintain open communication and a collaborative relationship with all levels of union leadership.
• Provide support and strategic direction for teams managing the Airports attendance and payroll functions for 30,000+ team members across the operation.
• Develop and implement strategies that include optimizing workflows, using AI tools that enable the team's ability to minimize lost time across all departments and functions within the organization.
• Leverage AI to assist with accurate and proactive analysis of data and identify trends related to lost time, including absenteeism, tardiness, and productivity gaps.
• Collaborate with department managers and team leaders to establish clear policies and procedures for managing and reducing lost time.
• Conduct regular audits on data, workflow, and assessments to identify root causes of lost time and recommend corrective actions.
• Monitor and evaluate the effectiveness of time-tracking systems and tools used within the organization.
• Serve as a resource and advisor to senior leadership on matters related to lost time management and productivity improvement.
• Partner with Labor, the People team, operational leaders, and other airport support groups to drive improvements for the organization
• Develop and implement policies and procedures for timekeeping in accordance with company guidelines and regulatory requirements.
• Monitor team member time and attendance records for accuracy and completeness for over 30,000+ team members in reservations, above, and below the wing, identifying and resolving discrepancies as needed.
• Ensure compliance with federal, state, and local labor laws and regulations related to timekeeping, including overtime pay, meal and rest breaks, and recordkeeping requirements.
• Develop plans to facilitate the implementation or ongoing management of Joint Collective Bargaining Agreements (JCBAs)
• Collaborate with Network Planning, Revenue Management, Technical Operations, and other departments to ensure operations impact is taken into account when executing company initiatives
• Lead strategy and long-term vision for technology efforts impacting airport workforce readiness including real time task assignments, resource optimization and bidding tools
• Act as liaison with airport administrative teams and guide centralized staffing processes.
• Collaborate with department managers and team leaders to establish clear policies and procedures for task allocation.
• Collaborate with Resource Planning, HR, payroll, and legal to ensure staffing models and workforce applications are compliant with federal, state, and local labor laws and regulations.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
• Bachelor's degree in relevant field or equivalent work experience;
• 10 years of leadership experience, including leading teams, managers, and individual contributors
• 10 years of business, operational, and financial experience with proficiency in assessing business requirements and developing teams
• Knowledge of airline industry, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
• Microsoft 365 Suite intermediate to advanced experience preferred (e.g. Excel, Word, PowerPoint, OneNote, Power Bi, Copilot Studio)

Preferred Qualifications- Education & Prior Job Experience
• Advanced degree preferred
• Strategic data analytics leadership preferred
• Lost time strategic leadership experience preferred
• Generative AI strategic transformation experience preferred

Skills, Licenses & Certifications
• Demonstrates the highest standards of personal ethics and integrity
• Action oriented, results-driven leader with a natural aptitude for engaging team members
• Proven ability to identify and implement creative and innovative solutions to complex problems
• Proven experience leading broad organizational change and transformation
• Ability to successfully lead cross-functional projects within complex stakeholder environments
• Ability to influence through outstanding interpersonal, collaboration, and negotiation skills
• Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment & initiative in making decisions
• Ability to drive collaboration and facilitate effective relationships across different work groups and levels of the company
• Ability to be flexible in rapidly changing conditions and priorities, as well as to embrace ambiguity and enable clarity
• Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
• Excellent problem solving, negotiation, and critical thinking ability
• Ability to identify opportunities for improvement, as well as proven success implementing strategic initiatives under time constraints
• Excellent communication, presentation, and interpersonal skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
• Ability to coach, mentor, and serve as a role model for all team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more