ON Semiconductor

SENIOR DIRECTOR, CUSTOMER OPERATIONS

ON Semiconductor • $150K — $180K *
Allen, TX 75002In-Person
Business Services
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 12+ years in Customer Operations, Order Management, or Supply Chain, with 5 years in senior leadership.
  • Successful experience leading global teams in fast-paced settings.
  • Expertise in order-to-cash and customer service operations.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Exceptional communication skills with an executive presence.
  • Experienced with large enterprise customers and handling operational escalations.
  • Proven track record in building scalable processes and teams.

Responsibilities

  • Lead and inspire a global customer operations team.
  • Establish and uphold high service standards across regions.
  • Own the comprehensive order-to-cash lifecycle for major customers.
  • Implement process improvements for order management effectiveness.
  • Collaborate with Supply Chain and Logistics for on-time deliveries.
  • Manage critical supply interruptions and expedite situations.
  • Cultivate proactive customer engagement best practices.

Benefits

  • Comprehensive health and wellness programs.
  • Retirement savings plan with company matching.
  • Professional development opportunities.
  • Flexible working arrangements and work-life balance initiatives.
  • Generous paid time off policy.
Full Job Description
Job Description

The Sr. Director, Customer Operations is a global leadership role responsible for delivering a world-class customer experience for our top customers. This leader will oversee a high-performing, customer-facing operations organization that manages order-to-cash, customer service, demand inputs, and proactive supply assurance. The ideal candidate is a strategic operator who thrives in a fast-paced, highly cross-functional environment and can elevate both customer satisfaction and internal operational excellence.

Responsibilities

Global Customer Operations Leadership
  • Lead, develop, and inspire a global team of customer-facing customer service and operations professionals.
  • Build a culture of accountability, continuous improvement, and customer advocacy.
  • Establish and maintain world-class service standards, ensuring consistent, high-quality support across regions.

Order-to-Cash Ownership
  • Own the full order-to-cash lifecycle for top global customers, ensuring accuracy, timeliness, and operational excellence.
  • Drive process improvements that enhance order management efficiency, reduce cycle times, and improve customer satisfaction.

Customer Delivery & Supply Chain Collaboration
  • Partner closely with Supply Chain, Logistics, and Planning teams to ensure on-time delivery performance and seamless execution.
  • Serve as the escalation point for delivery risks, coordinating cross-functional actions to resolve issues quickly and effectively.

Expedites, Line-Downs & Critical Issue Management
  • Own all customer expedites, line-down situations, and critical supply interruptions.
  • Implement structured processes for rapid response, root-cause analysis, and long-term corrective actions.

Proactive Customer Management
  • Train and coach the team on best practices for proactive customer engagement, including early detection of forecast gaps, supply delays, and emerging risks.
  • Establish dashboards, KPIs, and communication rhythms that enable early visibility and action.

Demand Inputs & Forecast Collaboration
  • Partner directly with customers to collect, validate, and interpret customer forecasts.
  • Represent customer demand within the internal demand planning process, ensuring accurate and timely inputs to support supply planning and capacity decisions.

Customer Master Data Stewardship
  • Serve as the global steward of customer master data, ensuring accuracy, governance, and alignment across systems and processes.

Cross-Functional Partnership
  • Work closely with Sales, Account Management, and Back Office teams to ensure a seamless, end-to-end customer experience.
  • Act as the voice of the customer in internal forums, influencing decisions that impact service levels, supply, and customer satisfaction.


Qualifications

  • 12+ years of experience in Customer Operations, Order Management, Supply Chain, or related fields, with at least 5 years in a senior leadership role.
  • Proven success leading global teams in a complex, fast-paced environment.
  • Deep expertise in order-to-cash processes, customer service operations, and cross-functional supply chain collaboration.
  • Strong analytical, problem-solving, and decision-making skills.
  • Exceptional communication and executive-level presence, with the ability to influence across functions and geographies.
  • Experience working with large enterprise customers and managing high-stakes operational escalations.
  • Demonstrated ability to build scalable processes, systems, and teams.


Success in This Role Looks Like
  • Consistently high customer satisfaction and service levels.
  • Predictable, accurate order-to-cash execution for top customers.
  • Early detection and mitigation of supply risks.
  • Strong cross-functional alignment between Customer Operations, Supply Chain, Sales, and Back Office.
  • A high-performing, engaged global team with clear processes and accountability.


More details about our company benefits can be found here:

https://www.onsemi.com/careers/career-benefits

About the Team

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.

About ON Semiconductor

The Farichild Semiconductor founders was called "Traitorous eight". - Robert Noyce (Intel Founder) - Gordon Moore (Intel Founder) - Eugene Kleiner (KPCB Founder) - Jay Last - Victor Grinich - Sheldon Roberts - Julius Blank - Jean Hoerni

ON Semiconductor Careers

Join the dynamic team at ON Semiconductor, a premier global provider of high-performance silicon solutions for energy-efficient electronics. This is an unparalleled opportunity to advance your career with a company at the forefront of technological innovation, environmental sustainability, and progressive employment practices.

Work You’ll Do

At ON Semiconductor, you will be part of a culture that thrives on diversity, innovation, and leadership. Our company is committed to nurturing talent and encouraging growth through comprehensive professional development and diversity training. As a member of our team, you will contribute to projects that shape the future of technology, working alongside over 30,000 dedicated professionals worldwide.

Explore Job Opportunities

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to put your degree to work, ON Semiconductor offers a range of career paths. Our job opportunities span from engineering to marketing, each position offering a chance to innovate and lead in your field.

Internship Programs

Kickstart your career with an ON Semiconductor internship. Our internships provide invaluable hands-on experience, networking opportunities, and insights into our day-to-day operations. You’ll work closely with experienced professionals and gain the skills necessary to excel in the semiconductor industry.

Professional Growth and Benefits

ON Semiconductor is deeply invested in the professional growth of its employees. We offer robust training programs, leadership development opportunities, and a supportive network to help you reach your career goals. Our benefits package is designed to support the diverse needs of our workforce, including health, wellness, and continuous learning.

Join Our Team

We are hiring! Search open positions that match your skills and interests on our Careers page. We look for passionate, curious, creative, and solution-driven team players. Prepare your resume, sharpen your interview skills, and get ready to make a significant impact at ON Semiconductor.

Stay Connected

Keep up to date with the latest at ON Semiconductor by reading our Careers Blog. Here, you’ll find career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at ON Semiconductor. Join ON Semiconductor today and be part of a team that values innovation, leadership, and a commitment to diversity and professional growth. Explore how you can contribute to our mission of creating a smarter, greener, more connected world.
Learn more about ON Semiconductor
Size
30,000 employees
Market Cap
$26.4 billion
Industry
Manufacturing & Automotive
Net Income
$234.2 million
Founded
1999
5 Year Trend
+11.5%
Revenue
$5.2 billion
NASDAQ
ON
* Ladders Estimates

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