American Airlines

MD, Business Partner Performance

American Airlines • $150K — $180K *
Fort Worth, TX 76137In-Person
Transportation
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Management, or related field; Advanced degree preferred
  • 10 years of progressive leadership experience managing diverse teams
  • 10 years of business and financial experience, specifically in budget management
  • Ability to travel worldwide
  • Multi-lingual skills are a plus.

Responsibilities

  • Manage airport and contact center vendor partnerships, fostering strong relationships
  • Partner with leaders to transition business partners and improve operational performance
  • Exceed budget expectations through careful cost management
  • Deliver a seamless customer experience, improving satisfaction metrics
  • Ensure team training and service standards meet company expectations
  • Develop initiatives aligned with business plans and objectives
  • Mentor and develop team members through constructive feedback and accountability.

Benefits

  • Travel benefits for employees and their families and friends to over 365 destinations
  • Immediate access to health, dental, and vision benefits
  • Comprehensive wellness programs to support personal health
  • 401(k) plan available upon hire with potential employer contributions
  • Additional perks including a Member Assistance Program and discounts on travel services.
Full Job Description
7/29/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 87205

Job Description

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Manage the entire airport and contact center vendor partner portfolio and establish relationships with business partners at all levels
  • Partners with Airport, Contact Center and Procurement leaders to successfully transition business partners, proactively address performance gaps, and drive operational excellence through performance management
  • Exceed budget expectations through disciplined cost control while ensuring compliance as measured by KPIs outlined in the contracts
  • Deliver convenient, connected, and consistent customer experiences with each touch point along the customer's journey as measured by the voice of customer metrics (CSAT, NPS)
  • Ensure staff at every level is trained, knowledgeable, and provides excellent customer service, in accordance with company standards
  • Develop and implement initiatives to support the business plan and company objectives
  • Develop leaders, managers, and employees through frequent feedback, performance discussions, and stretch assignments to enhance professional growth
  • Hold team members accountable to exceed goals and objectives at every level
  • Demonstrate and cultivate collaborative relationships across all work groups and teams
  • Establish and maintain open communication and a collaborative relationship with all levels of vendor partner leadership
  • Reimagine processes and technology innovation in partnership with product and technology teams
  • Collaborates with Airport and Contact Center Planning, Business, and Finance leaders, to drive the successful implementation of modern technologies and business processes while executing a successful change management program.
  • Develop and administer the operational budget, ensuring proper cost discipline while allocating resources effectively


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in Business Administration, Management, relevant field or equivalent work experience; Advanced degree preferred
  • 10 years of progressive leadership experience, including leading large multi-level teams and frontline employees
  • 10 years of business, operational, and financial experience with proficiency in assessing business requirements and developing teams; demonstrated budget management experience
  • Ability to travel worldwide

Preferred Qualifications- Education & Prior Job Experience
  • Advanced degree preferred
  • Multi-lingual a plus

Skills, Licenses & Certifications
  • Demonstrates the highest standards of ethics and integrity
  • Ability to be an action-oriented, process, and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups, as well as advocating and managing change
  • Proven capability to structure vendor agreements, establish performance expectations, and drive operational excellence
  • Ensure compliance with service level agreements and administer applicable remedies and penalties in accordance with contract provisions
  • Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
  • Ability to identify opportunities for improvement, as well as proven success implementing strategic initiatives under time constraints
  • Demonstrated ability to quickly analyze data and make decisions in the best interests of the company
  • Excellent problem solving, decision-making, and critical thinking ability
  • Excellent project planning and organizational skills, with ability to manage multiple large projects effectively and simultaneously within tight deadlines while maintaining attention to detail
  • Ability to adjust to dynamic situations productively and proactively
  • Ability to work effectively in a fast-paced and dynamic environment
  • Ability to build and facilitate relationships at all levels of the organization, both internally and externally
  • Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
  • Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations
  • Excellent communication and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written, as well as with external agencies and business partners
  • Willing and able to make oneself available to resolve urgent issues that may arise within a 24 x 7 operation


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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