Matterport- Senior Technical Business Analyst

Job Description

About Matterport:

Matterport is leading the digital transformation of the built world. Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing.

About the Role:

Matterport is looking for a Senior Technical Business Analyst to join our Business Services team. You'll be working in a middleware layer that connects our Matterport Platform to multiple systems both internal to Matterport and throughout CoStar Group. The primary focus of this group is to manage integrations at scale, focused on financial and sales backend systems and how they interact with our Platform. In addition to typical Technical Product Manager responsibilities, this role will play a key part in managing and optimizing our SaaS subscription offerings. You will work closely with Customer Support and Finance teams to ensure seamless onboarding, billing, and ongoing customer satisfaction. Your work will directly impact the customer experience and financial operations, requiring strong communication and problem-solving skills across departments. We handle billions of requests each month, so you must be comfortable optimizing for scale and quality. The ideal candidate for this role will thrive in a fast-paced environment, be able to pivot when needed and have exceptional personal drive. You should be able to efficiently build business cases, prioritize work, refine requirements for the engineering team and communicate with stakeholders to achieve optimal outcomes for the business.

This position is in Irvine, CA and offers a schedule of Monday to Thursday in the office and work from home on Fridays.

Responsibilities:

• Guide the design, implementation and deployment of new features and services
• Collaborate with Customer Support to resolve subscription-related issues and improve customer experience.
• Partner with Finance to streamline billing, invoicing, and revenue recognition for SaaS products.
• Oversee the end-to-end lifecycle of SaaS subscriptions, including onboarding, renewals, and cancellations.
• Work with a cross-functional team of product managers, designers, engineers and QA with direct communication channels
• Be an advocate for good engineering practices
• Contribute to a learning culture
• Generate complete user stories for the development team to efficiently do their work
• Respond and assist with issues that are raised by internal and external groups
• Holding regular stakeholder/grooming meetings to keep all interested parties updated in project progress
• Document user requirements and business rules to be used in application development

Basic Qualifications:

• Bachelor's degree required from an accredited, not-for-profit, in-person college/university
• A track record of commitment to prior employers
• 5+ years of experience as Product Manager, Owner, or Business Analyst
• Significant experience designing and delivering features and services in a cloud environment, using a modern OOP language and tooling
• Experience with CRM and ERP systems, such as Salesforce and NetSuite
• Experience defining and working with order-to-cash processes
• Experience and leadership in fast-paced, Agile Scrum environments
• Strong project management skills
• Experience with technical documentation or product use case writing
• Strong experience collaborating with cross-functional teams to achieve business outcomes
• Strong written and verbal communication skills; Must be able to communicate at a level appropriate to the audience (stakeholders, peers and senior management)
• Ability to identify opportunities for the team to improve and implement changes as needed
• Deep experience with agile frameworks, such as Scrum, Kanban or SAFe

Preferred Qualifications:

• Exposure to or familiarity with Microsoft stack technologies including C#, .NET core, and Microsoft business applications
• Proven track record of working with stakeholders, communicating and defining priorities and building business cases for trade-off discussions
• Solid software development experience working in a cloud-based, microservice environment utilizing modern tooling and best practices
• Experience working with SaaS subscription management, billing systems, or customer support platforms.
• Commercial Real Estate knowledge is a bonus

What's in it for you?

When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

This position offers an annual salary range from $114,900-$169,900 determined by relevant skills and experience, in addition to a generous benefits plan.

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

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