Division or Field Office: Property & Material Damage Div
Department of Position:Material Damage Department
Work from:Remote in IL (see Position Summary)
Salary Range:$63,130.00 - $100,843.00 *
salary range is for this level and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
Position SummaryAppraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage.
- The successful candidate will support the Northern Illinois and Wisconsin geographic territory.
- The preferred candidate will reside in Northern Illinois in one of the counties bordering Wisconsin, including Jo Daviess, Stephenson, Winnebago, Boone, McHenry, and Lake.
- The successful candidate will possess strong organizational skills.
- Candidates may also be considered for a Material Damage Adjuster I (F08). The level offered will be based on the candidate's qualifications, skills, and experience.
Duties and Responsibilities- Arranges to inspect vehicles, driving to site of accident/damage within assigned territory or others if required. Photographs damaged areas, writes estimates, determines rental need and controls those costs according to company guidelines.
- Negotiates repair costs, establishes value, settles total losses and handles disposal of salvage.
- Distinguishes cause of damage for appropriate policy coverage.
- Issues settlement checks and keeps appropriate records.
- Responds to Policyholders and claimants complaints stemming from original adjustment.
- Establishes rapport with Agents and claims adjusters.
- At the request of Underwriting, evaluates antique and classic cars for coverage value.
- Attends appropriate training sessions.
The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
Regular and predictable attendance is an essential job function. For certain positions at ERIE, including leadership roles, regular and predictable onsite presence may also be an essential job function based on business and operational needs.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.
Capabilities- Values Diversity
- Nimble Learning
- Self-Development
- Collaborates
- Customer Focus
- Information Management Skills
- Cultivates Innovation
- Instills Trust
- Job-Specific Knowledge
- Optimizes Work Processes (IC)
- Decision Quality
- Ensures Accountability
QualificationsMinimum Educational and Experience Requirements - High school diploma, or GED, required.
- Five years experience in body shop or insurance claims adjusting, including estimate writing experience required.
- Experience with The ERIE preferred.
Additional Experience - Incumbent must live in territory assigned unless a change is approved by the company.
- Position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two weeks.
Designations and/or Licenses - Completion of General Insurance program preferred.
- Appropriate license as required by state.
- Valid driver's license and good driving record required.
Physical Requirements- Use of Personal Protective Equipment (PPE) is required for this role.
- Ability to move over 50 lbs using lifting aide equipment; Occasional (
- Climbing/accessing heights; Rarely
- Driving; Frequent (50-80%)
- Lifting/Moving 0-20 lbs; Occasional (
- Lifting/Moving 20-50 lbs; Occasional (
- Manual Keying/Data Entry/inputting information/computer use; Occasional (
- Pushing/Pulling/moving objects, equipment with wheels; Occasional (
