Unisys Corporation

Master Tech Serv Desk

Unisys Corporation • $75K — $95K *
US-AnywhereRemote in Indiana, US
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School Diploma or GED required.
  • Technical certification or Associate Degree may be required.
  • 7+ years of relevant experience is generally needed.
  • Experience in operations and service delivery management is crucial.
  • Familiarity with incident management processes is essential.

Responsibilities

  • Coordinate daily site operational activities for timely service delivery.
  • Lead projects aimed at implementing new initiatives and improving efficiency.
  • Conduct agent training sessions to enhance team performance.
  • Identify and recommend workable solutions for process concerns.
  • Develop and track performance metrics to improve team efficiency.
  • Analyze recurring issues and escalate them to relevant teams for resolution.
  • Perform root cause analysis on complex incidents and formulate action plans.

Benefits

  • Access to training and professional development opportunities.
  • Opportunities for career advancement within the organization.
  • Participation in projects that drive operational efficiency.
  • Role as a key player in team training and development.
  • Engagement in problem-solving initiatives to enhance service delivery.
Full Job Description
What success looks like in this role:
• Coordinates and plays a lead role in daily site operational activities, ensuring timely service delivery and achievement of contracted performance expectations.
• Leads or participates in projects to implement new initiatives or improve efficiency and resolution response time.
• Leads agent trainings.
• Provides doable fixes for areas of concern and identifies opportunities for improvement.
• Develops metrics by tracking tickets to evaluate tickets submitted, resolved and rejected, identifying trends and opportunities to improve the team's overall efficiency.
• Identifies recurring issues and escalates to the appropriate team for resolution.
• Provides root cause analysis on the most challenging issues, develops comprehensive action plans and timely follow through in support of the incident management process.
• Acts as an escalation point for team members.

You will be successful in this role if you have:

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 7+ years' experience in area of responsibility

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

About Unisys Corporation

Unisys Corporation is an American information technology company that provides a wide range of IT services, software, and technology solutions to businesses and governments around the world. The company was founded in 1986 and is headquartered in Blue Bell, Pennsylvania. Unisys Corporation has operations in more than 100 countries and employs approximately 20,000 people. The company's products and services include cloud computing, cybersecurity, data analytics, digital workplace services, and more. Unisys Corporation is committed to helping its clients achieve their business goals through innovative technology solutions.
Learn more about Unisys Corporation
Size
16,300 employees
Market Cap
$311.1 million
Industry
Information Technology
Net Income
$750.7 million
Founded
1984
5 Year Trend
-6.1%
Revenue
$2 billion
NASDAQ
UIS
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Unisys Corporation

More Information Technology Jobs

Find similar Master Tech Serv Desk jobs:

NationwideRemote