Manage the massage team to provide exemplary guest service and build a team of professional, highly trained and motivated massage staff.
Essential Duties & Responsibilities: - Ability to lead and motivate a group of massage professionals.
- Create and maintain a professional, safe, nurturing and healing environment where the experience at The Spa at Pebble Beach lends itself to making a difference in our guest's lives.
- Conduct all human resource related tasks (i.e. interviewing, hiring, performance review, job recognition and disciplinary procedures).
- Maintain and perform necessary payroll duties for staff, assuring proper compliance with time recording procedures.
- Purchase, organize and distribute product and supplies in accordance with treatment volume and budgetary guidelines. Do a monthly inventory of product.
- Coordinate product knowledge classes and trainings for the massage department.
- Coordinate and maintain ongoing training for staff in the areas of safety, guest service and team building.
- Address staff and guest's concerns or questions, resolving appropriately.
- Act as manager on duty for the spa as needed.
- Conduct monthly staff meetings with the full time staff. Quarterly meetings with all massage staff.
- Development of massage and vichy services. Write protocols and ensure the team follows them.
- Assure the delivery of Forbes five star service by all massage therapists. Train the standards consistently.
- Ensure appropriate scheduling of staff to maximize revenue and minimize lost business.
- Participate in manager meetings, training and team efforts.
- Cover front desk, locker room, reservations, Juice Bar and boutique on an as needed basis.
- Set-up and staff spa fairs and off-site events for groups.
- Maintain spa equipment, assuring proper function, safety and appearance.
- Comply with all Pebble Beach Company safety, health, performance, attendance and grooming policies and procedures.
Required Skills: - Good management and leadership skills required.
- Knowledge of guest service and/or hospitality industry.
- Good verbal and written communication skills with both guests and employees.
- Ability to handle stressful situations professionally.
- Proficient in Microsoft Office.
- Basic math and accounting skills.
Desired Skills: - Prefer ability to work as a massage therapist.
- 2+ year's management experience.
- Other duties as assigned and required to exceed all guests' expectations every time.
- CPR certification within 90 days of hire.
Competitive Pay: Salary: $84,500/year plus bonus.
Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
