EmblemHealth

Marketplace Sales Strategy & Ops. Manager

EmblemHealth • $90K — $120K *
New York, NY 10025In-Person
Finance & Insurance
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 5-8+ years of relevant professional experience.
  • 4+ years in Sales Operations, Strategy, or Business Operations.
  • Experience in health insurance, Marketplace (ACA), Medicaid, or Medicare.
  • Strong analytical skills with knowledge of Excel, SQL, or BI tools (e.g., Tableau/Power BI).
  • Familiarity with CRM platforms such as Salesforce.
  • Ability to manage multiple priorities, especially during peak seasons.

Responsibilities

  • Manage daily sales operations, including Agent onboarding and performance tracking.
  • Maintain and optimize sales processes and standard operating procedures.
  • Support territory alignment and capacity planning for sales leadership.
  • Ensure compliance with NYSOH regulations and internal policies.
  • Oversee sales administration activities and commission tracking coordination.
  • Coordinate training and onboarding programs for sales personnel.
  • Develop and maintain sales dashboards and performance reporting.

Benefits

  • Comprehensive health insurance package.
  • Retirement savings plans with company match.
  • Generous paid time off and holiday policies.
  • Professional development and training opportunities.
  • Collaborative and inclusive work culture.
Full Job Description
Summary of Position
  • Support the day-to-day execution, operational management, and strategic planning for the Marketplace Sales organization.
  • Serve as a critical partner to Sales Leadership, ensuring disciplined execution, data-driven decision-making, and seamless operational support to drive growth, productivity, and compliance


Principal Accountabilities
  • Manage daily sales operations, including Agent onboarding, credentialing, and readiness tracking; Sales performance tracking (enrollments, conversion rates, application quality); Pipeline management and reporting cadence.
  • Maintain and optimize sales processes, workflows, and standard operating procedures.
  • Support sales leadership with territory alignment, capacity planning, and coverage models.
  • Ensure operational compliance with NYSOH regulations and internal policies.
  • Oversee sales administration activities: Commission tracking coordination (with Finance/Commissions Department); Licensing/appointments monitoring; CRM data integrity and system adoption (e.g., Salesforce).
  • Coordinate training logistics, onboarding programs, and ongoing enablement initiatives.
  • Serve as liaison across Sales, Product, Marketing, Compliance, and Customer Operations.
  • Manage sales support tools, job aids, and communication cadence (e.g., weekly updates, performance summaries).
  • Develop and maintain sales dashboards and KPIs: Enrollment targets vs. actuals; Channel productivity (internal agents, community partners); Lead conversion and funnel analytics.
  • Generate weekly/monthly executive-ready reporting packages.
  • Identify performance gaps and recommend corrective actions.
  • Support incentive tracking and sales contest execution.
  • Partner with leadership on annual and quarterly planning: Sales targets, channel strategy, and growth initiatives.
  • Conduct market and competitive analysis to inform go-to-market strategy.
  • Support development of enrollment campaigns (Open Enrollment, SEP strategies).
  • Drive continuous improvement initiatives to enhance sales effectiveness and member acquisition.
  • Align with Marketing on lead generation performance and campaign effectiveness.
  • Partner with Product on benefit positioning and competitive differentiation.
  • Support Compliance and Audit readiness (e.g., CMS/State requirements).
  • Coordinate with Customer Experience teams to ensure smooth member onboarding.


Qualifications

Education, Training, Licenses, Certifications
  • Bachelor's degree.


Relevant Work Experience, Knowledge, Skills, and Abilities
  • 5 - 8+ years of relevant, professional work experience.
  • 4+ years of experience in Sales Operations, Strategy, or Business Operations.
  • Experience in health insurance, Marketplace (ACA), Medicaid, or Medicare.
  • Strong analytical skills with experience in Excel, SQL, or BI tools (Tableau/Power BI).
  • Experience working with CRM platforms (e.g., Salesforce).
  • Ability to manage multiple priorities in a fast-paced, seasonal environment (Open Enrollment).
  • Experience supporting broker/channel sales models.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.).
  • Excellent communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences.
  • Knowledge of CMS/State Marketplace requirements.
  • Background in sales performance management and incentive structures.

About EmblemHealth

EmblemHealth is a non-profit health insurance company based in New York City. It is one of the largest non-profit health insurers in the United States, serving over 3 million people. EmblemHealth offers a range of health insurance plans, including HMO, PPO, and EPO plans, as well as Medicare and Medicaid plans. The company also offers wellness programs and disease management services. EmblemHealth was formed in 2006 through the merger of Group Health Incorporated (GHI) and the Health Insurance Plan of Greater New York (HIP). The company has offices in New York City and Albany, New York.
Learn more about EmblemHealth
Size
3,000 employees
Industry
Healthcare
Net Income
-$100 million
Founded
2006
5 Year Trend
-5%
Revenue
$10 billion
NASDAQ
* Ladders Estimates

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