Hilton Grand Vacations

Marketing Representative - Off Property Contact

Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Flexible schedule availability including weekends and holidays
  • Proficient in English communication (speaking, reading, writing)
  • High school diploma or equivalent required
  • Basic computer skills with ability to learn new systems
  • Experience in customer-facing roles such as retail or hospitality is beneficial

Responsibilities

  • Greet visitors warmly and initiate friendly conversations
  • Ask guests about their trip and provide local tips
  • Share information about Oahu's attractions and activities
  • Communicate available promotions in compliance with company policy
  • Encourage eligible guests to learn more about vacation ownership opportunities
  • Schedule appointments for presentations and provide clear instructions
  • Maintain organized workspace and enter accurate guest information

Benefits

  • Medical, dental, and vision coverage effective from Day One
  • Paid time off, including vacation, sick time, and parental leave
  • 401(k) plan with company matching contributions
  • Life insurance and stock purchase plan
  • Tuition reimbursement for education related to the job
  • Team Member travel discounts and resort benefits
Full Job Description
Job Description

Ready to meet guests, share the island, and build your career while earning strong incentives? Let's talk!

Do you enjoy meeting new people and keeping conversations light, helpful, and fun? Want a role where your day has clear goals-and your effort is recognized? We'd love to meet you!

In this guest-facing marketing role, we station you at high-traffic visitor locations. We count on you to greet travelers, share quick local tips, and invite eligible guests to schedule a time to learn more about vacation ownership with our team. You are not closing a sale on the spot. You're creating a great first impression and setting a quality appointment.

We invest in your success from the start

Starting something new can take time. That's why we offer a $2,500 incentive guarantee per month for up to 6 months-so you can build confidence, develop your approach, and grow into a high-performing marketing professional.

We offer $17.00 per hour, plus commission and bonuses governed by a compensation plan. Marketing Representatives- Off Property Contact have targeted annual earnings of $90,000, with top performers earning more based on individual results.

We offer an excellent benefits package to our full-time Team Members that include:
  • Medical, dental, and vision coverage from Day One
  • Paid time off, vacation, sick time, and paid parental leave
  • 401(k) with company match, life insurance, and company stock purchase program
  • Tuition reimbursement for job-related degrees and certifications
  • Team Member travel discounts and resort benefits

We also make sure you're supported with structured onboarding, coaching, and clear daily expectations-so you always know what "good" looks like.

Responsibilities

Schedule and Location:

Can you work when guests are out enjoying the day? This role follows visitor patterns and business needs, so we schedule shifts between 7:00 AM- 8:00 PM and include weekends and holidays.

As a Marketing Representative, you will be responsible for :

We keep it simple: connect, help, invite, and schedule.
  • Greet visitors in a friendly, respectful way and start short conversations
  • Ask what guests love most about their trip and share quick recommendations for dining, shopping, and local highlights around Oahu
  • Provide useful information about Oahu Island-beaches, scenic drives, cultural sites, family-friendly activities, and planning tips using approved resources
  • When available, share eligible offers, promotions, or discounts using approved materials (accuracy and compliance matter!)
  • Invite eligible guests to interact directly to discover more about vacation ownership
  • Schedule guest appointments for presentations and previews (plus mini-vacation packages when applicable) and clearly explain where to go, when to arrive, and what to expect
  • Enter accurate guest/appointment info into basic systems (tablet, iPad, or PC), keep your space organized, and work toward daily and weekly goals with coaching


We often hire from retail, kiosks/booths, promotions, customer service, hospitality, food & beverage, call centers, or business development. Experience with metrics, goals, and incentive-based pay is beneficial. Strong Hawai'i knowledge is also a plus. Previous timeshare/vacation ownership experience can help-but we're happy to train the right person.

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Ability to work a flexible schedule including weekends and holidays
  • Proficiency in English, speaking, reading, writing
  • High school diploma or equivalent
  • Basic computer skills, confident learning new systems

About Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, providing exclusive access to some of the world's most popular destinations. With a portfolio of 62 resorts and over 325,000 members, the company offers a range of vacation experiences, from beachfront getaways to mountain retreats. Hilton Grand Vacations is committed to providing exceptional customer service and creating unforgettable vacation memories for its members.
Learn more about Hilton Grand Vacations
Size
13,000 employees
Market Cap
$4.3 billion
Industry
Net Income
-$201 million
Founded
1992
5 Year Trend
+8.1%
Revenue
$894 million
NASDAQ

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