Hilton Grand Vacations

Marketing Representative In House Lead

Real Estate & Construction
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma/GED
  • 2+ years customer service experience
  • Flexible schedule availability including mornings, evenings, weekends, and holidays
  • Excellent interpersonal and guest relations skills
  • 6+ months Sales and/or Marketing Timeshare experience
  • Strong understanding of the Hawaii and Honolulu area

Responsibilities

  • Cultivate a collaborative team environment
  • Monitor individual Team Member goals and performance
  • Provide training on specific locations for effective pitching
  • Act as a mentor and coach for new Team Members
  • Facilitate training in marketing, sales processes, and hotel tours
  • Schedule mentorship for new hires to enhance learning
  • Perform marketing representative duties four days a week

Benefits

  • $2,500 monthly incentive guarantee for six months
  • Medical, Dental, and Vision insurance from Day One
  • 401k plan with company match
  • Access to discount travel programs
  • Generous Paid Time Off program
  • Paid Sick Days
  • Recognition programs and learning opportunities
Full Job Description
Job Description

As the Lead In House Marketing Representative, you will be supporting the Marketing Leaders by exploring innovative ways to improve and enhance efficiency and problem-solving, while creating and identifying novel solutions to current issues.

Responsibilities

SCHEDULE DETAILS:
Our Lead In House Marketing Representative will work a full-time flexible schedule to include weekends and holidays.

ADDITIONAL RESPONSIBILITIES INCLUDE:
  • Cultivates a cohesive, collaborative team environment.
  • Monitors and tracks individual Team Member goals and performance in order to identify areas for opportunity.
  • Provide detailed training on locations (how to draw in and pitch from each specific location/desk).
  • Acts as a mentor and coach for new Team Members in an effort to enhance and support onboarding program.
  • Marketing and sales process, systems training, hotel tour and other areas as needed.
  • Facilitates mentor scheduling with new hire for maximum learning.
  • Will work as a production-based marketing representative four days a week. Will work one day purely devoted to the above Team Lead duties and one or more other days before/after production shift as needed.
  • Other tasks assigned by the management.


Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • High School Diploma/GED
  • Minimum 2 years of proven customer service experience
  • Able to work flexible schedules including mornings, evenings, weekends and holidays
  • Excellent interpersonal and guest relations skills
  • Minimum 6 months of proven Sales and/or Marketing Timeshare experience
  • Thorough understanding of the Hawaii and Honolulu area
  • Strong professional verbal, interpersonal, and guest relations skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • 1 + year in a performance-based position with a commission comp plan (sales/marketing)
  • 1+ year of experience in the Timeshare/Vacation Ownership industry
  • Preferred Bilingual (Japanese or Korean)

About Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, providing exclusive access to some of the world's most popular destinations. With a portfolio of 62 resorts and over 325,000 members, the company offers a range of vacation experiences, from beachfront getaways to mountain retreats. Hilton Grand Vacations is committed to providing exceptional customer service and creating unforgettable vacation memories for its members.
Learn more about Hilton Grand Vacations
Size
13,000 employees
Market Cap
$4.3 billion
Industry
Net Income
-$201 million
Founded
1992
5 Year Trend
+8.1%
Revenue
$894 million
NASDAQ

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