Job DescriptionAs the Lead In House Marketing Representative, you will be supporting the Marketing Leaders by exploring innovative ways to improve and enhance efficiency and problem-solving, while creating and identifying novel solutions to current issues.
ResponsibilitiesSCHEDULE DETAILS:Our Lead In House Marketing Representative will work a full-time flexible schedule to include weekends and holidays.
ADDITIONAL RESPONSIBILITIES INCLUDE:- Cultivates a cohesive, collaborative team environment.
- Monitors and tracks individual Team Member goals and performance in order to identify areas for opportunity.
- Provide detailed training on locations (how to draw in and pitch from each specific location/desk).
- Acts as a mentor and coach for new Team Members in an effort to enhance and support onboarding program.
- Marketing and sales process, systems training, hotel tour and other areas as needed.
- Facilitates mentor scheduling with new hire for maximum learning.
- Will work as a production-based marketing representative four days a week. Will work one day purely devoted to the above Team Lead duties and one or more other days before/after production shift as needed.
- Other tasks assigned by the management.
QualificationsTo fulfill this role successfully, you must possess the following minimum qualifications and experience:- High School Diploma/GED
- Minimum 2 years of proven customer service experience
- Able to work flexible schedules including mornings, evenings, weekends and holidays
- Excellent interpersonal and guest relations skills
- Minimum 6 months of proven Sales and/or Marketing Timeshare experience
- Thorough understanding of the Hawaii and Honolulu area
- Strong professional verbal, interpersonal, and guest relations skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:- 1 + year in a performance-based position with a commission comp plan (sales/marketing)
- 1+ year of experience in the Timeshare/Vacation Ownership industry
- Preferred Bilingual (Japanese or Korean)