The role:The Marketing Development Representative (MDR) team is the first conversation a prospective Coram customer has with us, and it's a critical driver of pipeline for the entire ompany. We're hiring a MDR Manager to hire, onboard, coach, and lead a team of driven MDRs who qualify and convert a high volume of marketing-generated leads into sales-ready meetings for our Account Executives.
This is a player-coach leadership role for someone who has carried a quota, knows what great inbound qualification looks like, and gets energy from developing early-career talent into high performers. You'll partner closely with Marketing on lead flow and with Sales on handoff and follow-up, and you'll own the metrics that connect the two.
Responsibilities:- Hire, onboard, mentor, and lead a team of Marketing Development Representatives to hit daily, monthly, and quarterly targets
- Build the sales acumen, product knowledge, and physical-security industry expertise of every rep through hands-on coaching, live call feedback, and structured training
- Own the inbound lead-qualification motion end to end, ensuring fast, consistent follow-up and thorough discovery so AEs receive high-quality, sales-ready meetings
- Partner with Growth/Demand Generation Marketing to improve lead quality, routing, and conversion, and to build scalable processes for the future
- Partner with Sales Managers and AEs to align on lead quality and quantity, tighten the handoff, and close the loop on down-funnel outcomes
- Report regularly on team and individual KPIs (call and activity volume, lead quality, conversion, meetings set, and pipeline generated) and use the data to coach and to drive decisions
- Identify workflow inefficiencies and build better processes, prioritizing improvements in speed-to-lead, productivity, and rep ramp time
- Run effective 1:1s and weekly team meetings, and maintain a high-energy, high-accountability, positive working environment
Skills and qualifications:- 2+ years in software / SaaS sales, with a consistent track record of hitting or exceeding quota as an individual contributor
- Bachelor's degree, or the equivalent of education and experience
- 1+ years of people management or team-lead experience, with a demonstrated ability to build a strong, motivating working environment
- Proven experience building and improving inbound (and ideally outbound) sales-development processes
- Comfort leading with data: you track the right metrics and use them to coach and to make decisions
- Strong command of the modern sales-development tech stack (e.g., CRM such as HubSpot or Salesforce, sales-engagement tools like Outreach, and data tools like ZoomInfo or Clay)
- Experience running productive 1:1s and team meetings, and managing expectations up and across the org
- Experience in physical security, hardware + SaaS, or another technical/considered B2B sale is a plus
- Experience building an MDR/SDR function or process from an early stage is a plus
- Familiarity with marketing automation and lead-scoring/routing is a plus
- Resilient in challenging and fast-paced environments
- Exceptional written and verbal communication skills in English, with the ability to influence at all levels
- Ability to work in a hybrid environment
What we offer:
- 100% Employer-paid medical, dental, vision, and base life insurance
- Flexible paid time off and 10 paid holidays
- 401(k) with both Traditional and Roth options
- Equity in a rapidly growing company
- Referral bonuses
- Daily team breakfasts, dinners, and regular team off-sites
- Free onsite EV charging
- The latest Apple products and unlimited tech stack (Claude Cowork, Perplexity Computer, Nooks, Clay, Instantly, etc.)
