Citigroup, Inc

Market Research Lead Analyst - C13 - NEW YORK-Hybrid

Citigroup, Inc • $129K — $194K *
Jacksonville, FL 32210In-Person
Business Services
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 6-10 years of work experience
  • 5-7 years in customer insights and research roles
  • Strong advocate for customer-centric practices and culture
  • Deep understanding of consumer behavior and motivations
  • Excellent relationship management and teamwork skills
  • Strong communication and influencing abilities
  • Proven project management capabilities

Responsibilities

  • Lead and manage key consumer insights projects for multiple business lines
  • Serve as the research subject matter expert on various methodologies
  • Translate research insights into actionable business recommendations
  • Oversee the complete research process from planning to reporting
  • Communicate findings clearly to partners at all organizational levels
  • Collaborate with vendors and internal teams to ensure timely project execution
  • Uphold Citibank’s principles, policies, and regulatory standards throughout all engagements

Benefits

  • Medical, dental & vision coverage
  • 401(k) retirement plan
  • Life, accident, and disability insurance
  • Wellness programs
  • Comprehensive paid time off including vacation and sick leave
  • Paid holidays
Full Job Description
As part of the US Personal CX organization, the Market Research Lead - Analyst C13 will be part of the Research and Insights team responsible for designing and leading critical research initiatives to support our growth and ability to best serve our customers in North America. This role will specifically focus on driving insights from primary research to support the Credit Card business. This role requires an experienced, strategic research professional who can guide and influence partners with data driven insights and ensure we keep the customer at the center of all we do. As part of the CX organization, this person will also connect the dots across CX initiatives and recommend research that will ensure an elevated customer experience. In addition, this person will stay abreast of developments across Financial Services areas of credit cards to further inform the insights they create.

Responsibilities:
  • Conceptualize, lead and manage key consumer insights projects across multiple lines of business including work to support new product development, marketing communications, and omni channel customer experience.
  • Act as the research and insights subject matter expert - articulate a deep understanding and knowledge of various research methodologies to partners, including qualitative, quantitative and mixed method approaches.
  • Fluently speak to how research and customer insights impacts business decisions, and translate insights into clear, actionable recommendations.
  • Own and manage the research process from end to end (e.g., objectives, survey/guide development, analysis plan, reporting, etc.). Ensure the quality of research is best in class and employs the most rigorous and up to date methods.
  • Communicate and present findings in written and oral form to partners, including peers and senior leaders.
  • Work closely with vendors, internal partners, and agencies to ensure research is executed on schedule and within budget.
  • Ensure Citibank principles, policies and standards are met for all project engagements. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:
  • 6-10 years of work experience
  • 5-7 years customer insights and research background with either a research supplier or in house at corporation.
  • Must be a passionate advocate for the customer and a champion for change, willing to speak up and challenge the status quo in order to build a truly customer-centric organization and culture.
  • Demonstrates a deep understanding and insight of consumer behaviour, needs and motivations.
  • Excellent relationship management skills and the ability to work effectively across teams and business partners.
  • Strong communication and influencing skills; able to work effectively at all levels in an organization and establish and maintain strong relationships.
  • Passionate about delivering high quality customer experiences and insights.
  • Strong written and verbal communication skills with the ability to influence effectively.
  • Strong project management experience.
  • Proven ability to drive results while managing multiple projects and business partners (internal and external).
  • Demonstrates creative thinking with ability to transform the business.
  • Is a team player who collaborates with peers.
  • Ability to work enthusiastically with people outside of their immediate team to drive consensus and results.
  • Ability to work in a fast-paced environment and able to juggle several projects at a time.
  • Demonstrates ability to synthesize, prioritize and drive results with a strong sense of urgency.
  • Energetic and self-driven personality with a persistent desire to learn and grow professionally.


Education:
  • Bachelor's/University degree in relevant field of study, Master's degree preferred.


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Marketing

Job Family:
Market Research

Time Type:
Full time

Primary Location:
New York New York United States

Primary Location Full Time Salary Range:
$129,840.00 - $194,760.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:
Oct 28, 2024

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

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Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

Benefits and Culture

Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

Internship and Employment Opportunities

Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

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At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

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Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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