HVAC/Controls Post Sales-Engineering & Install Market Leader-Great Lakes and Ohio ValleyRole OverviewThis role is responsible for driving profitable growth, operational excellence, customer satisfaction, employee engagement, and talent development across HVAC Controls Post-Sales Engineering & Install delivery operations. You will lead a multi-disciplinary organization, strengthen customer relationships, and build the capability needed to expand Johnson Controls' market presence.
What You'll Do- Lead and execute market business strategies that align with regional and enterprise objectives.
- Drive revenue growth, profitability, customer retention, and market share expansion.
- Develop and implement annual operating plans and growth initiatives.
- Build and maintain strong relationships with key customers, industry partners, and local stakeholders.
- Identify new business opportunities and support sales teams in achieving growth objectives.
- Provide leadership across HVAC service, controls, project execution, installation, and operational teams.
- Ensure the successful delivery of customer commitments while maintaining operational efficiency.
- Drive continuous improvement initiatives focused on productivity, scheduling effectiveness, labor utilization, and process standardization.
- Use performance data and analytics to evaluate business results, identify risks, and prioritize improvement actions.
- Ensure compliance with company policies, safety standards, and regulatory requirements.
- Champion a customer-first culture that delivers outstanding service and measurable customer value.
- Resolve complex customer issues and ensure successful outcomes.
- Lead, coach, and develop managers, supervisors, and field employees across the market.
- Create a culture of accountability, engagement, inclusion, and continuous improvement.
- Identify and develop future leaders through succession planning, mentoring, and career development.
- Drive achievement of revenue, margin, productivity, and operating income objectives.
- Manage labor productivity, resource planning, and business investments with strong financial discipline.
How You'll Do It- Own outcomes with accountability, safety, and integrity by setting clear priorities, tracking commitments, and making disciplined decisions that support the business and the customer.
- Stay close to the work and remove obstacles for customers by engaging field teams, listening to customer needs, and addressing issues quickly and practically.
- Improve every day by using business reviews, performance metrics, and candid problem-solving to strengthen execution and remove waste.
- Win as one team by building trust across operations, sales, and service, and by valuing diverse perspectives when shaping solutions.
- Balance strategic planning with hands-on market leadership so teams stay focused on the work that matters most.
- Use data, operating rhythms, and clear follow-up to keep revenue, margin, service quality, and employee engagement on track.
- Develop leaders who can scale the business, support succession, and sustain a high-performance culture.
- Bring together technical, commercial, and operational leaders to create a seamless customer experience.
Required- Bachelor's degree in Business, Engineering, Operations Management, or a related field. Equivalent experience will be considered.
- Significant leadership experience within HVAC, Building Automation/Controls, Mechanical Services, or related building technologies.
- Proven experience managing customer-facing operations, service delivery, project execution, and business performance.
- Demonstrated success leading and developing teams through growth and transformation.
- Strong financial and business acumen with experience managing revenue, profitability, and operational metrics.
- Experience leveraging data and analytics to drive business decisions and performance improvements.
- Excellent communication, collaboration, and relationship-building skills.
Preferred- Experience leading a multi-functional field organization.
- Background in HVAC Engineering, controls, building automation systems, mechanical contracting, or related technical environments.
- Experience implementing operational excellence or continuous improvement initiatives.
- Strong understanding of workforce planning, resource optimization, and field service management.
- Demonstrated success building leadership pipelines and developing future leaders.
HIRING SALARY RANGE: $121-180k(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package.
The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
