DescriptionMarket Director of Operations is a senior market-based leader responsible for driving operational excellence, financial performance, and strategic growth within a defined region. This role partners closely with executive leadership, clinical teams, and corporate stakeholders to ensure strong health plan performance, optimized clinical outcomes, and scalable market expansion.
This is a highly visible role requiring a strategic thinker with strong operational execution capabilities in a matrixed healthcare environment.
Key ResponsibilitiesStrategic Leadership & Growth- Lead market operations to achieve growth, financial performance, and operational excellence
- Develop and execute market strategies aligned with national objectives
- Drive membership growth through effective collaboration with Sales and Business Development teams
- Establish and maintain strong relationships with Skilled Nursing Facility (SNF) partners and local healthcare providers
Operational Excellence- Oversee key operational initiatives to improve quality, affordability, and member experience
- Monitor performance metrics (e.g., utilization, risk scores, costs, KPIs) and implement corrective actions
- Ensure regulatory compliance and operational efficiency across the market
- Manage budgeting, forecasting, and cost control initiatives
Cross-Functional Collaboration- Partner with Clinical, Finance, Network, Compliance, and Executive teams to achieve market goals
- Support network development to ensure adequate and high-performing provider coverage
- Collaborate on implementation of new SNF partnerships and service offerings
Team Leadership- Lead, coach, and develop a high-performing team (Account Managers, Sales Agents, Member Advocates)
- Establish performance expectations and productivity benchmarks
- Drive employee engagement, accountability, and professional growth
Market Engagement- Represent Longevity Health Plan with local stakeholders, providers, and regulatory bodies
- Maintain regular in-market presence, including quarterly facility visits
- Lead or participate in business reviews and partner meetings
RequirementsQualificationsEducation- Bachelor's degree required
- MBA, MSN, or advanced degree in healthcare, business, or related field preferred
Experience- 5-10+ years in healthcare operations, health plans, or provider organizations
- Strong Medicare Advantage and/or managed care experience required
- Experience with skilled nursing facilities (SNF) and long-term care strongly preferred
- Demonstrated success driving operational performance and growth
Preferred Credentials- LNHA, Health Insurance License, or Clinical licensure preferred
Key Skills & Competencies- Strategic thinking with strong analytical capabilities
- Financial and operational acumen
- Leadership and team development
- Relationship building and influence in matrix organizations
- Data-driven decision making
- Excellent communication and presentation skills
Additional Requirements- Must reside in assigned market/state
- Valid driver's license and reliable transportation required
- Ability to travel locally as needed
