Job Description: The Market Data Application Support Analyst is a technical role focused on supporting market data applications and data feeds. The team operates as a cross-business technology unit, collaborating with counterparts in APAC, EMEA, and NA through a follow-the-sun model. The role emphasizes issue resolution, process sharing, and product rollouts, supporting all lines of business across various asset classes.
Key Responsibilities:
* Provide support for core Market Data services/applications, including Open Bloomberg, LSEG Workspace, FactSet, Arcontech Excelerator, Market Axess, and others.
* Offer technical support for a wide range of broker and trading applications including Tradeweb, ICAP, Brokertec, Tullet Prebon, and Tradition
* Coordinate vendor software packaging, including scripting, QA testing, and production release.
* Proactively monitor the environment, manage changes, and deliver projects.
* Participate in reviewing hygiene metrics and processes for continuous improvement.
* Manage daily operations, incident resolution, and change management activities.
* Collaborate with plan/build & engineering teams for smooth transitions from project to business as usual.
* Partner with vendors to drive technical strategy and application delivery.
* Full ownership, accountability, and hold external vendors accountable on root causes when issues arise
Essential Skills:
* Experience with virtual desktop environments and streaming platforms.
* Proficiency in Microsoft Office products.
* Proficiency in TCP/IP and connectivity troubleshooting.
* Strong communication skills for interaction with traders, support teams, and vendors.
* Experience in technical troubleshooting and managing high-profile issues.
* Familiarity with change management structures and problem ticketing systems.
* Knowledge of scripting languages like PowerShell and visual basic.
* Strong documentation skills and a commitment to knowledge management.
* Self-motivated, customer-focused, and innovative with excellent time management skills.
* Ability to work independently and as part of a team, prioritizing workflow under pressure.
Desirable Skills:
* Cloudpaging / Numecent experience and knowledge
* Background in risk, compliance, and control for managing IT and market data control gaps.
* Automation through scripting and programing languages
Job Requirements
