Market Clinical Director | Peak Behavioral Health | Santa Teresa, New Mexico
About the Job:
PURPOSE STATEMENT:

The Market Director of Clinical Services is responsible for the management and oversight of the day-to-day operations of the clinical departments of multiple sites within the identified market. Scope of responsibility of multisite operations may extent to acute psychiatric hospitals, substance use recovery centers, crisis treatment and community based outpatient treatment centers across a designated landscape. Plans, implements, and evaluates the clinical care systems and client health outcomes attributable to clinical practice. Provides direct supervision to clinical department leadership, clinical staff and indirect guidance to other staff regarding clinical programming and treatment expectations to ensure effective & safe therapeutic practices are being provided. Oversees all aspects of the therapy/social work programs including Psychosocial Assessments, conducting groups, facilitating family and individual therapies, and developing, implementing, and reviewing Treatment Plans. Oversees all clinical programs, monitoring the multidisciplinary treatment team process, monitoring discharge planning and community resource referral. May serve as Chief Health Care Disparities Officer.

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

• Clinical Program Leadership and Service Delivery
  • Plans, develops, and ensures quality programming, including verifying that clinical unit schedules meet standards of care for active, quality patient treatment.
  • Reviews the progress, quality, and effectiveness of all clinical programs routinely and makes adjustments to enhance the patient care experience.
  • Provides training and instruction to departmental leaders and direct care staff to ensure understanding of treatment programs and service delivery expectations based on clients' individual treatment plans and clinical needs.
  • Serves as the clinical services subject matter expert, providing clinical consultation, oversight of case planning, and care coordination.
  • Oversees all clinical programs, including discharge planning, community resource referrals, treatment planning, psychosocial assessments, group facilitation, and family and individual therapy services.
• Regulatory Compliance, Quality, and Safety
  • Ensures that all clinical programming, staffing, and documentation are in accordance with regulatory agencies, accreditation standards, and standards of care.
  • Establishes methods for evaluating clinical care practices, formulates plans for new programs and changes to existing programs, and initiates or utilizes studies and research applicable to clinical service development.
  • Engages staff in quality and safety basics to ensure sustained, measurable compliance.
  • Performs Leadership Rounds as assigned, including observation and immediate identification of environment of care, safety, and infection control concerns, as well as real-time education on new facility processes.
  • Possesses high-level knowledge of local, state, federal, and regulatory requirements governing provision of clinical services within various treatment settings and ensures clinical operations align with all accreditation and regulatory standards.
• Leadership, Staffing, and Workforce Management
  • Leads a team of highly engaged members through hiring, orientation, performance assessment and management, motivation, training, scheduling, and coaching to meet department goals and ensure effective and efficient department operation.
  • Implements plans for retention of clinical services employees, including coaching and succession planning.
  • Maintains productivity levels aligned with client census, curtailing unnecessary overtime and excessive staff work hours.
  • Manages staff scheduling and maintains an updated plan for contingency staffing.
  • Maintains accountability expectations for self and staff in all areas of job performance.
  • Holds staff accountable for non-compliance and client safety concerns, as well as attendance, policy adherence, behavior, and code of conduct expectations.
• Documentation, Treatment Planning, and Patient Outcomes
  • Ensures documentation standards are met, with focus on timeliness and quality of documentation to accurately portray medical necessity.
  • Monitors and reviews discharge plans and after-care for clients by clinical staff to ensure arrangements are appropriate.
  • Reviews and audits charts for documentation quality and completeness.
  • Reviews caseloads regularly to ensure appropriate utilization of services.
  • Plans, implements, and evaluates clinical care systems and client health outcomes attributable to clinical practice.
• Market Collaboration, Community Relations, and Strategic Support
  • Identifies and prioritizes issues of importance, including priority issues set by market leadership, and collaborates with department leaders and corporate leaders as needed.
  • Communicates instructions, expectations, and timelines clearly and concisely.
  • Coordinates with marketing to develop and implement Community Relations and Referral Development Programs for the facility and offers suggestions to promote a positive, professional image in the behavioral health care marketplace.
  • Maintains awareness of community and market-related activities, including other providers' activities, local payor needs, and the political climate related to mental health.
  • May be required to provide onsite coverage for other programs when needed; develops and executes new programs according to market needs; and may provide training, case consultation, and Administrator On Call coverage during and after program hours as needed.
  • May serve as Chief Health Care Disparities Officer, responsible for identifying and analyzing health care disparities for populations served and leading activities to reduce those disparities in coordination with QAPI, MEC, and the Governing Board.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Master's Degree from an accredited school in clinical, psychology or social service related field required.
• Four or more years of experience as a licensed therapist required, excluding internship or volunteer experiences, with four or more years' experience with the specific population of the facility preferred
• Skills in therapy and assessment, considerable knowledge of social work principles and practice, social health and welfare programs and laws governing eligibility for these programs; regulatory standards.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• State issued licensure required, with a requirement for licensure status allowing for independent practice (LCSW, LPC, Psychologist, or comparable licensure) and supervision of other entry level clinicians.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

WORK LOCATION:

This position is onsite and is not a remote position.

SUPERVISORY REQUIREMENTS:

Three or more years' supervisory/management experience required, preferably in social/clinical services.