Your role
Are you a people-first leader who inspires trust, develops talent, and builds high-performing teams? Are you a culture carrier who creates an environment where employees feel supported, empowered, and accountable? Do you have the leadership presence to coach managers and support staff, drive engagement, and lead through change while ensuring operational excellence and regulatory integrity?
We're looking for a market administrative officer to:
• lead the administrative team, conducting performance reviews and making personnel decisions
• manage administration, including facilities, and oversee overall cost management
• make sure all employees complete required training and receive coaching on administrative policies, procedures and risk management and comply with all legal and regulatory requirements
• guarantee that the team meets service excellence standards
• oversee new client accounts, client correspondence and communications with the public
• act as a point of escalation for service breaks, complex issues and business continuity, resolving escalated issues from branches
Your team
You'll be working as part of Wealth Management Americas. We help high net worth and ultra-high net worth individuals and families meet their financial goals through financial advisors who deliver products and services specifically designed for them. You'll be a member of the market team, reporting directly to the Regional Administrative Officer and working closely with the Market Executive. You'll lead a team of administrative managers and support staff across your market acting as a coach on all aspects of the role.
Your expertise
• ideally 10 years of industry experience with a leading financial institution
• management experience as administrative manager or other substantive leadership role
• series 7, 66 and 9/10 required
• motivated, self-directed and driven
• comfortable working in partnership and able to delegate effectively
• skilled at creating a positive business culture (you have the human touch)
• You're curious to explore how AI can improve how we build, deliver, and optimize workflows. You do this with sound judgment - validating outputs and aligning with policies, risk standards, and ethical use
