Applied Materials, Inc

Managing Director, IT Solution Architecture - Global Services

Applied Materials, Inc$224K — $308K *
Enterprise Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years in enterprise IT with leadership in field service systems
  • Strong background in SAP service solutions and ERP transformations
  • In-depth knowledge of FSM processes and technician-centric solutions
  • Experience leading global, cross-functional technology initiatives
  • Familiarity with FSM platforms like SAP FSM, ServiceMax, Salesforce Field Service, or IFS
  • Experience applying AI/ML or GenAI to service operations
  • Background in industrial, manufacturing, or semiconductor environments

Responsibilities

  • Define and own the target-state architecture and multi-year roadmap for service operations
  • Modernize fragmented FSM and service solutions into a standardized SAP S/4HANA architecture
  • Provide architecture leadership for the SAP S/4HANA service transformation
  • Design integrated service processes for comprehensive service management
  • Lead FSM capabilities including dispatching, scheduling, and service execution
  • Drive practical AI use cases across service operations
  • Act as a senior technology partner to Service Operations and Service Product Management

Benefits

  • Comprehensive benefits package
  • Relocation eligibility
  • Opportunity for extensive travel
  • Potential participation in a stock award program
  • Bonus eligibility based on performance
Full Job Description
Role Summary

The Managing Director, IT Solution Architecture - Global Services leads the technology strategy, architecture, and delivery partnership for Applied Materials' global service organization. This role owns the end-to-end IT solution landscape supporting a large installed base and 10,000+ field engineers, enabling scalable, reliable, and intelligent service operations.

This leader will manage a team of IT solution architects and play a critical role in shaping and executing the migration from a customized SAP CRM and homegrown FSM solutions to SAP S/4HANA-based service capabilities, while introducing AI-driven innovations that improve service efficiency, uptime, and customer outcomes.

Key Responsibilities
Service Technology Strategy & Architecture
  • Define and own the target-state architecture and multi-year roadmap for global service and field operations.
  • Modernize fragmented FSM and service solutions into a scalable, standardized SAP S/4HANA service architecture.
  • Establish architectural standards for service processes, integrations, data, mobility, security, and resilience.
SAP Service Transformation Leadership
  • Provide architecture leadership for the SAP S/4HANA service transformation, including transition from customized SAP CRM and legacy FSM tools.
  • Design integrated service processes spanning installed base, work orders, contracts, warranties, entitlements, parts, billing, and finance.
  • Partner with SAP program leadership to ensure service requirements are built into the core S/4 journey-not treated as extensions.
Field Service Management (FSM)
  • Lead FSM capabilities including dispatching and scheduling, technician mobility, guided workflows, parts and logistics integration, and service execution at customer sites.
  • Ensure solutions support global scale, regional variability, and high-availability field operations.
AI-Enabled Service Innovation
  • Drive practical AI use cases across service operations, such as technician assist, predictive maintenance, scheduling and parts optimization, and case triage.
  • Ensure AI solutions are secure, governed, and embedded into daily workflows with measurable business impact.
Business Partnership & Delivery
  • Act as a senior technology partner to Service Operations, Service Product Management, and Finance.
  • Translate business priorities into clear solution options, roadmaps, and delivery plans.
  • Oversee delivery governance to ensure quality, adoption, and performance outcomes.
Team Leadership
  • Build, lead, and develop a high-performing team of solution architects aligned to service domains.
  • Establish consistent architecture practices, reusable patterns, and strong collaboration across IT and the business.


Qualifications

Required
  • 12+ years of enterprise IT experience with significant leadership in field service and service operations systems.
  • Strong experience with SAP service solutions (SAP CRM service and/or S/4HANA Service) and large ERP transformations.
  • Deep understanding of FSM processes and technician-centric solutions.
  • Proven ability to lead global, cross-functional technology initiatives.
  • Experience with FSM platforms such as SAP FSM, ServiceMax, Salesforce Field Service, IFS, or similar.
  • Experience applying AI/ML or GenAI to service operations.
  • Background in industrial, manufacturing, or semiconductor equipment environments.


Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 25% of the Time

Relocation Eligible:
Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

About Applied Materials, Inc

Applied Materials specialize in materials engineering solutions. They optimize equipment and fab operations through consulting, spare parts, services, and automation software. They also provide supply chain services from transactional spares through programs, rebuilds, and forecasted parts management. Their products and technologies include semiconductors, displays, roll web coating, solar, and automation software.

**Applied Materials, Inc. Careers**

Join the innovative world of Applied Materials, Inc., a leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our global team is driving innovation and growth in the industries we serve. This is where your expertise can make a true impact.

Work You’ll Do

At Applied Materials, Inc., you will be part of a company that prides itself on fostering a culture of innovation, diversity, and professional growth. As a member of our team, you will lead groundbreaking projects at the intersection of technology, leadership, and engineering excellence. We offer a variety of job opportunities that allow you to explore your potential and push the boundaries of what's possible.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. You will work alongside the brightest minds in the industry, utilizing your skills to contribute to projects that are not only exciting but also crucial for technological advancements. Our leadership is committed to providing you with the guidance and support needed to achieve your career goals.

Career Growth and Opportunities

Whether you are looking for an internship, a full-time position, or leadership roles, Applied Materials, Inc. provides an array of career paths to help you achieve your professional aspirations. Our commitment to career growth is evident through extensive training programs and opportunities for advancement.

Diversity and Inclusion

At Applied Materials, Inc., we believe that diversity fuels innovation. We are dedicated to building a diverse team that reflects the global communities we serve. Our diversity training programs are designed to enhance collaboration and foster an inclusive environment where all employees can thrive.

Benefits and Culture

Our employees enjoy a range of benefits that support both their professional and personal lives. From health and wellness programs to competitive retirement plans, we ensure that our team is taken care of. The culture at Applied Materials, Inc. is built on collaboration, respect, and a commitment to excellence.

Join Our Team

Explore the job opportunities at Applied Materials, Inc. and find the position that matches your skills and passions. We are continuously hiring and looking for individuals who are curious, creative, and ready to drive innovation in a dynamic industry.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights by joining our network. Engage with us on professional networking platforms and stay ahead in your career journey.

Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a team that’s dedicated to materializing the technologies of tomorrow. Discover the impact you can make at Applied Materials, Inc. and help us shape the future.

SEARCH APPLIED MATERIALS JOBS

--- This page for Applied Materials, Inc. Careers incorporates all the requested elements, maintaining the "Company Content Style" with a focus on innovation, career growth, and the dynamic team environment.
Learn more about Applied Materials, Inc
Size
27,000 employees
Market Cap
$80.7 billion
Industry
Net Income
$3.8 billion
Founded
1967
5 Year Trend
+11.9%
Revenue
$18.2 billion
NASDAQ

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