Summary

The Managing Director for Passport Support Operations (CA/PPT/S) is located in Washington, DC, and reports to the Deputy Assistant Secretary for Passport Services. This role leads support services enabling 29 regional passport agencies and 7,500 partner facilities to issue millions of passports annually, overseeing a $900 million budget and 450 government and contractor personnel to ensure the U.S. passport remains the gold standard for international travel documents.

Duties

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The Managing Director for Passport Support Operations serves as an authoritative expert and senior executive advisor to the Deputy Assistant Secretary, Assistant Secretary, and Under Secretary for Management on all matters related to passport support operations, policy, resource management, and Congressional and White House engagement. Key duties include:

• Leads the development and administration of passport regulations, policies, and directives, sharing full responsibility with the Deputy Assistant Secretary for Passport Services for planning matters of high political significance affecting Congressional relations, public relations, and U.S. foreign policy.
• Directs the establishment of program policy, strategic goals, and operating procedures for Support Operations, ensuring consistency with Directorate and Bureau priorities, and oversees the institutionalization of uniform standards of effectiveness, efficiency, and productivity across nationwide operations.
• Exercises full delegated authority over the management and supervision of seven major program offices, including personnel actions, performance standards, and resource allocation, while maintaining frequent contact with officials at the highest levels of government, including OMB, DHS, and OPM.
• Represents the Directorate and Bureau before Congress, the White House, and international bodies such as the International Civil Aviation Organization, advancing U.S. foreign policy interests related to travel document security, international trade, and the facilitation of U.S. citizens' travel abroad.

Requirements

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Conditions of employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Verification of Employment Eligibility in the United States is required.
• Requires a financial disclosure statement, OGE-278.
• One year probationary period, unless excepted by regulation.
• Must be able to obtain and maintain a Top Secret security clearance.

Qualifications

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin.

As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible executive leadership and supervisory experience that is indicative of senior executive level management capability and directly related to the skills and abilities outlined under Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) listed below. Typically, experience of this nature will have been gained at or above the GS-14/15 grade level in the federal service or its equivalent in the private sector.

The application process to recruit for this position is the RESUME BASED method. You must show that you possess the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications ( MTQs) related to this position withinyour resume - NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit will not be reviewed and will be disqualified. If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position. Please submit your 2-page resume as an additional attachment. It is strongly recommended that you submit your 2-page resume in PDF format.

There is NO requirement to prepare a narrative statement specifically addressing ECQs or MTQs. Separate narratives will not be accepted or reviewed.

EXECUTIVE CORE QUALIFICATIONS (ECQs):

YOUR RESUME (NOT TO EXCEED TWO PAGES) MUST CLEARLY DOCUMENT AND DEMONSTRATE THE FOLLOWING EVIDENCE OF YOUR ECQs :

ECQ 1 - Commitment to Rule of Law and the Principles of the American Founding.

This core qualification requires a demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people.

ECQ 2 - Driving Efficiency.

This core qualification involves the demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades.

ECQ 3 - Merit and Competence.

This core qualification involves the demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality.

ECQ 4 - Leading People.

This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable.

ECQ 5 - Achieving Results.

This core qualification involves the demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors.

NOTE: If you are a member of the SES or have been certified through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligibility, you do not need to respond to the ECQs. Instead, you should attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB) of your eligibility for noncompetitive appointment to the SES).

MANDATORY TECHNICAL QUALIFICATION (MTQ)s:

IN ADDITION, YOU WILL BE EVALUATED ON ALL OF THE FOLLOWING MANDATORY TECHNICAL QUALIFICATIONS (MTQs):

Your responses to the MTQs should be embedded/addressed within your resume not to exceed two pages.

MTQ 1

Demonstrated the ability to plan and manage a major component of a national program delivering customer-focused products and services to large segments of the U.S. population that provided a comprehensive range of support services enabling the program to function at optimal levels of effectiveness and efficiency.

MTQ 2

Demonstrated experience in successfully managing a large organization subdivided into subordinate units that included developing and monitoring the organization's goals, objectives, policies, plans, and priorities, overseeing the work of the organization through subordinate supervisors/managers, establishing and maintaining an organizational structure that promoted collaboration, cooperation, and operational efficiency and effectiveness, and ensuring that the organization was fully staffed with a workforce capable of successfully accomplishing short- and long-range organizational goals and objectives.

NOTE: Your demonstrated leadership ability and the evidence of the ECQs and MTQs must be clearly shown in your resume. A separate narrative statement will not be accepted.

A sample 2-page resume that incorporates ECQs and MTQs can be viewed on this link (indexed at page 29 - 37), "Guide to Senior Executive Service Qualifications" and "Senior Executive Service Qualifications & Fundamental-Competencies".

YOU WILL BE ELIMINATED FROM FURTHER CONSIDERATION IF YOU FAIL TO FULLY DEMONSTRATE EACH ECQ AND MTQ AND IF YOUR RESUME EXCEEDS TWO (2) PAGES.

Current or Former (within last 5 years) Political Appointees: The Office of Personnel Management (OPM) must authorize any employment offers made to current or former (within the last 5 years) political Schedule A, Schedule C, or Noncareer SES employees in the Executive Branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Noncareer SES employee, please indicate this in your resume. Serving in a Schedule A, Schedule C, or Noncareer SES appointment WILL NOT eliminate you from consideration.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.